Aram Ter-Martirosyan
2005-Feb-24 14:49 UTC
[Asterisk-Users] [Asterisk-Dev] How to monitor Agen Voice channal?
Hello, How can we monitor agents voice channels for training or quality control purpose. While agent is talking to a customer we need to be able to monitor voice channel (the actual voice conversation). If possible we would like to do that without putting agents in conference rooms. Is there any possible way to do that? Has someone done this? In addition when we tried to put the agent in conference room - after the customer hangs up the agent session stays connected and there is no way to disconnect agent session but to restart Asterisk - is this a know problem? Is there a solution for this? But in any case if possible to monitor voice channel of the agent without placing them in conference room we will prefer to use that option. Thank you in advance for help. Aram Ter-Martirosyan _______________________________________________ Asterisk-Dev mailing list Asterisk-Dev@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-dev To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-dev Spam detection software, running on the system "zeus.avanzada7.com", has identified this incoming email as possible spam. The original message has been attached to this so you can view it (if it isn't spam) or label similar future email. If you have any questions, see the administrator of that system for details. Content preview: Hello, How can we monitor agents voice channels for training or quality control purpose. While agent is talking to a customer we need to be able to monitor voice channel (the actual voice conversation). If possible we would like to do that without putting agents in conference rooms. Is there any possible way to do that? Has someone done this? In addition when we tried to put the agent in conference room - after the customer hangs up the agent session stays connected and there is no way to disconnect agent session but to restart Asterisk - is this a know problem? Is there a solution for this? But in any case if possible to monitor voice channel of the agent without placing them in conference room we will prefer to use that option. [...] Content analysis details: (0.1 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.1 FORGED_RCVD_HELO Received: contains a forged HELO
I know you can do this on Zap lines using Zapbarge... Ive tested it and works great...! -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Aram Ter-Martirosyan Sent: Jueves, 24 de Febrero de 2005 03:50 p.m. To: 'Asterisk Developers Mailing List'; asterisk-users@lists.digium.com Subject: [Asterisk-Users] How to monitor Agen Voice channal? Hello, How can we monitor agents voice channels for training or quality control purpose. While agent is talking to a customer we need to be able to monitor voice channel (the actual voice conversation). If possible we would like to do that without putting agents in conference rooms. Is there any possible way to do that? Has someone done this? In addition when we tried to put the agent in conference room - after the customer hangs up the agent session stays connected and there is no way to disconnect agent session but to restart Asterisk - is this a know problem? Is there a solution for this? But in any case if possible to monitor voice channel of the agent without placing them in conference room we will prefer to use that option. Thank you in advance for help. Aram Ter-Martirosyan _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Hi, In your agents.conf file you just have to add the following entries : recordagentcalls=yes recordformat=gsm (or wav,...) createlinks=yes savecallsin=/var/spool/... (the directory you want ot use) Best regards David Masure -----Message d'origine----- De : Aram Ter-Martirosyan [mailto:aram@hi-teck.com] Envoy? : jeudi 24 f?vrier 2005 22:50 ? : 'Asterisk Developers Mailing List'; asterisk-users@lists.digium.com Objet : [Asterisk-Users] How to monitor Agen Voice channal? Hello, How can we monitor agents voice channels for training or quality control purpose. While agent is talking to a customer we need to be able to monitor voice channel (the actual voice conversation). If possible we would like to do that without putting agents in conference rooms. Is there any possible way to do that? Has someone done this? In addition when we tried to put the agent in conference room - after the customer hangs up the agent session stays connected and there is no way to disconnect agent session but to restart Asterisk - is this a know problem? Is there a solution for this? But in any case if possible to monitor voice channel of the agent without placing them in conference room we will prefer to use that option. Thank you in advance for help. Aram Ter-Martirosyan _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users