search for: recordformat

Hi, I am moving my call center to 1.4. Previously I was recording calls in agents.conf with the following config recordagentcalls=yes recordformat=wav createlink=yes So I had the filename in all calls which was *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled = yes autofill = yes monitor-type = MixMonitor [m...

...sistentmembers = no monitor-format=wav monitor-join=yes monitor-type=mixmonitor wrapuptime=3 timeout=15 strategy=roundrobin retry=5 member => Agent/600 member => Agent/601 agents.conf----------------------------- [general] persistentagents=no [agents] updatecdr=no recordagentcalls=yes recordformat=wav monitor-join=yes savecallsin=/var/www/html/recordings/ custom_beep=beep group=1 wrapuptime=19 ackcall=no group=1 agent => 600,1234,Jose agent => 601,1234,Maria Thanks Regards Joao Pereira -- StarTel - A Rede Livre Joao Gomes Pereira www.startel.pt +351 304500650 sip: gomespereira a...

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Hello, I am running asterisk 1.4.22 and Iam recording calls in agents.conf with the following configuration: recordagentcalls=yes recordformat=wav createlink=yes The calls are being recorded , but no entry appears in mysql cdr, and, on the other hand I have other pbx running asterisk 1.2 that do it with the same configuration. In cdr_mysql.conf I have: userfield=1 accountcode=1 Is there a way to solve it or a way to match all my rec...

...recrding file is created. my agents.conf file is like this(That part related to recording options): ; Enable recording calls addressed to agents. It's turned off by default. recordagentcalls=yes ; ; The format to be used to record the calls (wav, gsm, wav49) ; By default its "wav". ;recordformat=gsm ; ; Insert into CDR userfield a name of the the created recording ; By default it's turned off. createlink=yes ; ; The text to be added to the name of the recording. Allows forming a url link. urlprefix=http://host.domain/calls/ ; ; The optional directory to save the conversations in. The d...

...eryone, I can not get the name of the recoding file of agents calls. I set agents.conf as following: ; Enable recording calls addressed to agents. It's turned off by default. recordagentcalls=yes ; ; The format to be used to record the calls (wav, gsm, wav49) ; By default its "wav". ;recordformat=gsm ; ; Insert into CDR userfield a name of the the created recording ; By default it's turned off. createlink=yes ; ; The text to be added to the name of the recording. Allows forming a url link. ;urlprefix=http://host.domain/calls/ ; ; The optional directory to save the conversations in. The...

...ent/2,,Agent 2 member=>agent/3,,Agent 3 member=>agent/4,,Agent 4 member=>agent/5,,Agent 5 *agent.conf* [general] persistentagents=yes [agents] maxlogintries=3 autologoffunavail=yes ackcall=always endcall=no wrapuptime=5000 musiconhold => default updatecdr=yes ;recordagentcalls=yes ;recordformat=wav ;urlprefix=CALLCENTER ;savecallsin=/var/calls custom_beep=beep agent=> 1,1234,Agent 1 agent=> 2,1234,Agent 2 agent=> 3,1234,Agent 3 agent=> 4,1234,Agent 4 agent=> 5,1234,Agent 5 *FIRST QUESTION*: if I comment in agent.conf parameters "recordagentcalls" I can record...

...relogin then also it rings for one more time. OR If the caller disconnecs and callback again, it will ring one more time. Here is the agent.conf [general] persistentagents=yes multiplelogin=no [agents] autologoff=150 wrapuptime=60000 musiconhold => default updatecdr=yes recordagentcalls=yes recordformat=wav agent => 1001,4321,Agent1 Here are the enties in queue table name=test timeout=15 monitor_join=t (yes) monitor_format=wav announce_frequency=60 retry=5 wrapuptime=20 maxlen=0 servicelevel=120 strategy=rrmemory eventwhencalled=t (yes) reportholdtime=t (yes) memberdelay=0 weight=0 Does any...

Is anyone successfully using call queues and call groups? If so do you have an example configuration? The wicki and mailing list information I found is pretty old. Thanks! Paul pmahler@signate.com

...=> Agent/118 member => Agent/119 member => Agent/120 AGENTS.CONF [agents] ; Enable recording calls addressed to agents. It's turned off by default. recordagentcalls=yes ; ; The format to be used to record the calls: wav, gsm, wav49. ; By default its "wav". recordformat=wav ; ; The text to be added to the name of the recording. Allows forming a url link. ;urlprefix=http://localhost/calls/ ; ; The optional directory to save the conversations in. The default is ; /var/spool/asterisk/monitor savecallsin=/var/spool/asterisk/monitor/Qcabina ackcall=no persiste...

Hello, How can we monitor agents voice channels for training or quality control purpose. While agent is talking to a customer we need to be able to monitor voice channel (the actual voice conversation). If possible we would like to do that without putting agents in conference rooms. Is there any possible way to do that? Has someone done this? In addition when we tried to put the agent in

...new stack -- Goto (MainMenu,t,0) Beginning asterisk shutdown.... -- Hungup 'Zap/1-1' Executing last minute cleanups == Destroying any remaining musiconhold processes Asterisk cleanly ending (2). agents.conf ----------- [agents] autologoff=15 wrapuptime=5000 recordagentcalls=yes recordformat=wav createlink=yes group=1 ackcall=yes agent => 1001,1234,Agent1 agent => 1002,1234,Agent2 queues.conf ----------- [general] [default] [callcenter] monitor-format = wav announce-holdtime = yes wrapuptime=15 musiconhold = default announce = queue-markq strategy = roundrobin announce-freque...

Greetings, all. I would like to record calls that are entered into queues and I'm not quite sure how to do it. Here's how I'm currently set up: - Call comes in and is placed into Queue #1 (which rings all phones for 15 sec). - If call drops out of this queue, it is placed into Queue #2 (which plays MoH until the call is picked up). I've tinkered with MixMonitor and I have my

...devoted to recording agent's calls ; The keywords are global to the chan_agent channel driver ; ; Enable recording calls addressed to agents. It's turned off by default. ;recordagentcalls=yes ; ; The format to be used to record the calls: wav, gsm, wav49. ; By default its "wav". ;recordformat=gsm ; ; Insert into CDR userfield a name of the the created recording ; By default it's turned off. ;createlink=yes ; ; The text to be added to the name of the recording. Allows forming a url link. ;urlprefix=http://localhost/calls/ ; ; The optional directory to save the conversations in. The d...

Guys I am having some serious issues with my call queue and Management is breathing down my neck pretty bad, and I am running out of ideas. I have a single queue for my tech support department. I originally was using the AgentCallbackLogin for them and it tested out great on our testing weekends, but it hasn't worked out since. It would only let one of them take calls at a time, no matter