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Hello, How can we monitor agents voice channels for training or quality control purpose. While agent is talking to a customer we need to be able to monitor voice channel (the actual voice conversation). If possible we would like to do that without putting agents in conference rooms. Is there any possible way to do that? Has someone done this? In addition when we tried to put the agent in

The issue does not seem to be connected to SMB1. It can be installed and it still won't authenticate. Something has been changed to force authentication to AD/DNS either solely or as a first step. The translation of the netbios name never happens even if the computer can resolve the name. Given that the authentication thru netbios resolution seems to get grandfathered in provided the domain