For a while now in my call center I've been seeing calls that come in,
hit an agent who is DND, and then bounce to the next agent, but instead
of ringing for 20 seconds thing ring for about one ring and then go back
to hold then cycle back through making it difficult to pick up the call.
Then last night while testing a number that rings one sip extension
and then another I noticed that it would ring extension 1 for 20 seconds
then skip over the other extension, or if extension 1 was on DND it
would do the same short ring thing instead of the 20second ring its set
to do in the dialplan. Is there a statement you have to use between
dial statements that resets the timer? Or am I the only person
experiencing this?
Thanks,
-Ryan
