similar to: Dial timer problem? Short rings.

I have a problem where if an agent's extension is busy and has voicemail the queue app will follow the dialplan and send the caller to an agents voicemail. This is really bad, because it takes the caller out of the queue when it hits that agent. But we also would like to have voicemail for some extensions like the shift managers etc. Is there s solution/workaround/patch? Thanks, -Ryan

I have these very phones and took me a while to figure this out myself. The phone considers each line registration to be a line with a second line. So, call line while someone is on a call and another instance will appear below. That means you only need one registered instance for the phones to get two incoming calls. If however you want to have a second registered extension rung if the first

Hi Everyone, We have three different Queues set to "leastrecent" strategy and from time to time I hear someone complain that they receive short rings (partial ring cycle) and since it's not their turn even if they pickup the phone the call is not given to them since the Queue is actually hitting someone else at the same time. Is this short ring an indication of some sort for

Hi, my situation is: incoming call goes into the queue and is picked up by callback agent. The agent then wants to transfer the call to another device (another SIP phone). But 'transfer' button doesn't work and '#' button attempts to start channel monitor. Tried with both Queue(testq) and Queue(testq,tT). Is it meant as a feature that agents won't transfer calls at

I am preparing to setup a system using Cisco 7940 and 7960's I have the 7.1 SIP firmware on them. One issue I have run into is how to silence the ringer if a call comes in and you don't want to take it. Many phones have a DND button. I know the 79XX has the DND in the menu but it is to cumbersome to go into the settings then phone preferences then the DND and select yes. Is there any other

Well, yes and no. I tested that before and it causes a silent ring instead of a call rejection. I actually want to disable the entire feature. So the phone always rings unless you're actually on the phone. Thanks for the reply though! Regards, Jan ________________________________ Fr?n: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] F?r Jerry

Arch x86_64 OS CentOS-6.4 (freepbx) Asterisk 11.4 FreePBX 2.11.0.4 Snom870 with FW-8.7.4.8 What I am attempting to do is to set a different background colour for the BLF vkeys when a station is set to DND. This is supposedly accomplished through this setting in the phones provisioning file: <vkey_blue perm="RW"> DND Blue.on Blue.pickup Blue.park Blue.message </vkey_blue>

Resending as message didn't show up the first time >I need to access MySQL from the dial plan. Currently I am using the MYSQL >function: > exten => *78,n,MYSQL(Connect asterisklocal localhost asteriskuser password > asterisk) > exten => *78,n,MYSQL(Query resultid ${asterisklocal} CALL\ > sp_ins_into_avp(\'/DND/${CALLERID(number)}\'\,\'YES\')) >

Does anyone know where I can get replacement handsets for the Polycom SoundPoint IP phones? Or does anyone have any they want to sell? From the looks of it you have to buy a whole new phone to get a new handset. My vendor, TriaTechCOA, told me I had to buy a whole new phone to get a handset, which is pretty ridiculous. Maybe there is a more sane vendor I should be buying from? Thanks, -Ryan

the caller is out his money anyway when you call any phone and voicemail kicks in, although i think on a payphone they give you a 2 or 3 second window to hang up. Suggest you implement i'm here / i'm away dialplan logic or set the do not disturb button that way when someone calls and the guy is away it hits voicemail right away and the caller can hear this and still have the 2 or 3

> I've got a Lucent TNT that I'm using for a gateway. Its working fine, but I > have one problem. I cannot find any place to set a ring timer, or number of > rings. The calls seem to timeout (Goes to all circuits busy) after about 15 > seconds - which isn't enough time for some voicemail boxes to pickup. I > found a setting called ringing-timer under sip-options, but

Hi all, Running bristuffed 1.2.4 system with solely Cisco 7940/7960 phones with SIP. I'm using also op_panel 0.25 (snapshot). I'm using * queues. I want to properly implement DND via *78 and *79. I'm using op_panel's documentation RECIPE 1 solution with astdb and dnd variables and this is fine for FOP. The DND works in normal cases, since I catch it with my Macro dialsip, HOWEVER

Hello, Some of my users have phones lacking a DND button. I need to provide an extension they can dial that will put them in DND, i.e. tell the server not to send them any calls until they get off the DND. I've researched it for almost 3 days now and tried a range of configurations. I'm hoping somebody here has an answer. Currently, I have this in extensions.conf [app-dnd-on]

I have put together this call forwarding and dnd config: I'm sure it can be dome with macro's but I couldn't figure that out... anyone care to input. 74 Turns DND on my phone will not ring, drops caller to voicemail... 73 Turns DND off 72+ext forward your extension to another extension and voicemail is left at the forwarded extension. 71 turns off call forwarding. ; dnd Could

You can use a custom device state to do it. [dnd] ;DND Toggle exten => *363,1,Answer() same => n,Set(CURRENT_PRESENCE=${DEVICE_STATE(Custom:DND${CHANNEL(peername)})}) same => n,GotoIf($[${CURRENT_PRESENCE}=NOT_INUSE]?*78,1:*79,1) ;DND On exten => *78,1,NoOP(Turning DND On) same => n,Set(DEVICE_STATE(Custom:DND${CHANNEL(peername)})=BUSY) same =>

I have a bunch of 7910's that I managed to get registered with Asterisk 1.2.14: managed5*CLI> skinny show devices Name DeviceId IP TypeId R Model NL -------------------- ---------------- --------------- ------ - ------ -- test7 SEP0004C1878F8E 192.168.0.226 6 Y 7910 1 The problem is that the phone resets when I attempt to make a call from it or place a call to it. If I pick up I have

I'm trying to keep the DND status of my Snom phones and the astdb in line but I'm stuck on integrating my gui DND button which talks to * using the manager interface (actually it uses Astmanproxy as the gui host is on a different network to asterisk and can't see the Snom's across the network). All's working fine in my Dialplan; when someone dials the code for DND-on or

I would like to determine through an AGI script if a specific SIP extension has DND on or off. I know that if the SIP client dialed *78 or *79 it is usually enough to just do a: database show dnd to fetch the DND status from the database. However, not all clients dial *78 or *79 (or whichever feature code is defined for DND). Some softphones such as SJPhone have a DND button. When pressed and

i have posted this question couple of times and never really got any hits i wasn't able to provide any debug info Connected to Asterisk 1.6.0.21 currently running on phoneserver (pid = 3309) Verbosity is at least 4 == Using SIP RTP TOS bits 184 == Using SIP RTP CoS mark 5 == Using SIP VRTP TOS bits 136 == Using SIP VRTP CoS mark 6 == Extension Changed 117[ext-local] new

I'm trying to setup a couple of Cisco 7960's in asterisk. I have asterisk working fine for sip clients, and can call the 7960's just fine, but I can't seem to dial out on them. As soon as I enter the first digit, the phone attempts to dial it without waiting for the rest. I've changed timeout settings, etc but can't seem to get it to work. Any ideas? Asterisk