Nicolas Chabbey
2005-Feb-03 06:18 UTC
[Asterisk-Users] Cisco 7960G phone crashes during SIP upgrade
Hello, I've recently received a Cisco 7960G phone with the factory default SCCP firmware on it. As we're using SIP on our network, the first things i've done was to upgrade but unfortunately the phone just restarted. By looking on the TFTP logs and tcpump output, i've seen that the phone crashed and restarted just after downloading the OS79XX.TXT file, without requesting the image file at any moment. If i'm putting a SCCP image file name (without ext.) on the OS79XX.TXT (begining with P003), the phone doesn't crash and request the respective SEP<mac>.xml file. Unfortunately (again), just after downloading the xml configuration it hang and restart. I've checked the syntax and they's no error on it, if they's one the phone output the error on the display without crashing. Note that i've both put with and without the load information statement, with the same result. Both statical and DHCP configuration has been tried. Maybe it's an hardware failure or i've miss somethings realy important :) Thanks ------------------------------------------------- Nicolas Chabbey <eprom@bgp6.info> Leafnet Networking Research Laboratory bgp6.info -------------------------------------------------
Matt Schulte
2005-Feb-03 06:38 UTC
[Asterisk-Users] Cisco 7960G phone crashes during SIP upgrade
Which sip ver are you trying to install. Is it stuck in a loop or anything? -----Original Message----- From: Nicolas Chabbey [mailto:epromix@gmail.com] Sent: Thursday, February 03, 2005 7:18 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Cisco 7960G phone crashes during SIP upgrade Hello, I've recently received a Cisco 7960G phone with the factory default SCCP firmware on it. As we're using SIP on our network, the first things i've done was to upgrade but unfortunately the phone just restarted. By looking on the TFTP logs and tcpump output, i've seen that the phone crashed and restarted just after downloading the OS79XX.TXT file, without requesting the image file at any moment. If i'm putting a SCCP image file name (without ext.) on the OS79XX.TXT (begining with P003), the phone doesn't crash and request the respective SEP<mac>.xml file. Unfortunately (again), just after downloading the xml configuration it hang and restart. I've checked the syntax and they's no error on it, if they's one the phone output the error on the display without crashing. Note that i've both put with and without the load information statement, with the same result. Both statical and DHCP configuration has been tried. Maybe it's an hardware failure or i've miss somethings realy important :) Thanks ------------------------------------------------- Nicolas Chabbey <eprom@bgp6.info> Leafnet Networking Research Laboratory bgp6.info ------------------------------------------------- _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: lists.digium.com/mailman/listinfo/asterisk-users
Rich Adamson
2005-Feb-03 06:51 UTC
[Asterisk-Users] Cisco 7960G phone crashes during SIP upgrade
> I've recently received a Cisco 7960G phone with the factory default > SCCP firmware on it. > As we're using SIP on our network, the first things i've done was to > upgrade but unfortunately the phone just restarted. By looking on the > TFTP logs and tcpump output, i've seen that the phone crashed and > restarted just after downloading the OS79XX.TXT file, without > requesting the image file at any moment. > > If i'm putting a SCCP image file name (without ext.) on the OS79XX.TXT > (begining with P003), the phone doesn't crash and request the > respective SEP<mac>.xml file. Unfortunately (again), just after > downloading the xml configuration it hang and restart. I've checked > the syntax and they's no error on it, if they's one the phone output > the error on the display without crashing. Note that i've both put > with and without the load information statement, with the same result. > > Both statical and DHCP configuration has been tried. > Maybe it's an hardware failure or i've miss somethings realy important :)That's been covered at least a 100 times in the last year. Check the archives and wiki. Bottom line... on most models of the Cisco phones, you have to upgrade from sccp to sip in steps. Sip v2, v3, v5, etc. On some, you'll need to remove a bunch of the comments from the config files during the upgrade as you'll bump into some sort of buffer overflow that tends to suggest certain versions of firmware don't allocate enough space to read the entire config file from tftp. Check the wiki.
Matt Schulte
2005-Feb-03 06:57 UTC
[Asterisk-Users] Cisco 7960G phone crashes during SIP upgrade
There was a bug with certain SCCP images, where you couldn't upgrade to images above XX size. I don't have the Cisco document though, that could be what you're seeing.. Their symptoms were worse though, it would fail *after* ugprading therefore making the phone useless :-) Not sure, just one phone you say? We upgraded all of ours in our office to 7.3 without a problem. -----Original Message----- From: Nicolas Chabbey [mailto:epromix@gmail.com] Sent: Thursday, February 03, 2005 7:51 AM To: Matt Schulte Cc: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Cisco 7960G phone crashes during SIP upgrade I've tried different versions, like the 5.0, 6.0 SIP but it doesn't make any changes as the phone doesn't request the image, nor any others file after downloading the AS79XX.TXT. Once restarted, it do the same things, like configurating IP, requesting the load file and configurations on the TFTP and looping endless by restarting, crashing, restarting,... On Thu, 3 Feb 2005 07:38:18 -0600, Matt Schulte <mschulte@netlogic.net> wrote:> Which sip ver are you trying to install. Is it stuck in a loop or > anything? > > -----Original Message----- > From: Nicolas Chabbey [mailto:epromix@gmail.com] > Sent: Thursday, February 03, 2005 7:18 AM > To: asterisk-users@lists.digium.com > Subject: [Asterisk-Users] Cisco 7960G phone crashes during SIP upgrade > > Hello, > > I've recently received a Cisco 7960G phone with the factory default > SCCP firmware on it. As we're using SIP on our network, the first > things i've done was to upgrade but unfortunately the phone just > restarted. By looking on the TFTP logs and tcpump output, i've seen > that the phone crashed and restarted just after downloading the > OS79XX.TXT file, without requesting the image file at any moment. > > If i'm putting a SCCP image file name (without ext.) on the OS79XX.TXT> (begining with P003), the phone doesn't crash and request the > respective SEP<mac>.xml file. Unfortunately (again), just after > downloading the xml configuration it hang and restart. I've checked > the syntax and they's no error on it, if they's one the phone output > the error on the display without crashing. Note that i've both put > with and without the load information statement, with the same result. > > Both statical and DHCP configuration has been tried. > Maybe it's an hardware failure or i've miss somethings realy important > :) > > Thanks > > ------------------------------------------------- > Nicolas Chabbey <eprom@bgp6.info> > Leafnet Networking Research Laboratory > bgp6.info > ------------------------------------------------- > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > lists.digium.com/mailman/listinfo/asterisk-users >
Steve Blair
2005-Feb-03 07:26 UTC
[Asterisk-Users] Cisco 7960G phone crashes during SIP upgrade
Nicholas: You need to "convert" from SCCP to SIP by loading image_version: P0S30202 first. Use the OS79XX.TXT file to specify this version. After that upgrade to each newer release P0S30203, P0S3-03-2-00, etc in the same fashion. Going from 6.3 to 7.0 the loader process changes. You need the OS79XX.TXT file, the SIP<mac>.cnf and SEP<mac>.cnf.xml for the phone. From 7.1 on you don't need the OS79XX.TXT file anymore. Nicolas Chabbey wrote:>Hello, > >I've recently received a Cisco 7960G phone with the factory default >SCCP firmware on it. >As we're using SIP on our network, the first things i've done was to >upgrade but unfortunately the phone just restarted. By looking on the >TFTP logs and tcpump output, i've seen that the phone crashed and >restarted just after downloading the OS79XX.TXT file, without >requesting the image file at any moment. > >If i'm putting a SCCP image file name (without ext.) on the OS79XX.TXT >(begining with P003), the phone doesn't crash and request the >respective SEP<mac>.xml file. Unfortunately (again), just after >downloading the xml configuration it hang and restart. I've checked >the syntax and they's no error on it, if they's one the phone output >the error on the display without crashing. Note that i've both put >with and without the load information statement, with the same result. > >Both statical and DHCP configuration has been tried. >Maybe it's an hardware failure or i've miss somethings realy important :) > >Thanks > >------------------------------------------------- >Nicolas Chabbey <eprom@bgp6.info> >Leafnet Networking Research Laboratory >bgp6.info >------------------------------------------------- >_______________________________________________ >Asterisk-Users mailing list >Asterisk-Users@lists.digium.com >lists.digium.com/mailman/listinfo/asterisk-users >To UNSUBSCRIBE or update options visit: > lists.digium.com/mailman/listinfo/asterisk-users > >-- ISC Network Engineering The University of Pennsylvania 3401 Walnut Street, Suite 221A Philadelphia, PA 19104 voice: 215-573-8396 215-746-8001 fax: 215-898-9348 sip:blairs@upenn.edu
Gene Willingham
2005-Feb-03 07:49 UTC
[Asterisk-Users] RE: Cisco 7960G phone crashes during SIP upgrade
I found the phones to be very flaky. Make SURE: 1. The txt files are unix txt files. NO CR/LF at end of line. If you edit the files on a PC use wordpad only. If you use Notepad they will ADD extra characters that causes the phone to reject the files. Do not save them as Unicode text files, this is cause it to fail as well. 2. The 7.x SIP image is not a full image, you have to start with 6.3 or 6.0. I have had success starting with 6.3 on some phones, but others required me to start with 6.0 3. Upgrade path 6.0 > 6.3 > 7.3 4. The 7.3 upgrade fails because the directions on how to upgrade are wrong. Try this. a. Edit OS79XX.TXT and put P003-07-3-00 as image name b. Edit SIPDefault.txt and put image name as P003-07-3-00 Reboot the phone. The phone will upgrade the universal loader application, then fail on loading the 7.3 application w/ a "Protocol Application Invalid" error. DO NOT UNPLUG THE PHONE: c. Now Edit SIPDefault.txt and change image name to P0S3-07-3-00 When the phone reboots by itself, it will upgrade the SIP image to 7.3 and hopefully you are done. I have found with no explanation that sometimes the phone will take multiple reboot with errors before it will work. Cisco says there is a "Checklist" of things it is looking for. Apparently this checklist progresses from each successive reboot. If you unplug the phone all you are doing is starting over again. Be patient it could take 20 - 30 minutes for each phone. I am not an expert, I have successfully upgraded 20 phones. This was the best I could figure out through trial and error. If you get a checksum error on the SIP 6.3 image, the problem is with your config files not the image. Good luck. I have found upgrading polycoms easier. Found the phone quality to be very good. They have a bug in their 1.3 image that affects phone to phone dialing on the polycom. That appears to have gone away when I upgraded to 1.4 Gene ------------------------------ Message: 8 Date: Thu, 3 Feb 2005 13:18:28 +0000 From: Nicolas Chabbey <epromix@gmail.com> Subject: [Asterisk-Users] Cisco 7960G phone crashes during SIP upgrade To: asterisk-users@lists.digium.com Message-ID: <afc676250502030518274c0f22@mail.gmail.com> Content-Type: text/plain; charset=US-ASCII Hello, I've recently received a Cisco 7960G phone with the factory default SCCP firmware on it. As we're using SIP on our network, the first things i've done was to upgrade but unfortunately the phone just restarted. By looking on the TFTP logs and tcpump output, i've seen that the phone crashed and restarted just after downloading the OS79XX.TXT file, without requesting the image file at any moment. If i'm putting a SCCP image file name (without ext.) on the OS79XX.TXT (begining with P003), the phone doesn't crash and request the respective SEP<mac>.xml file. Unfortunately (again), just after downloading the xml configuration it hang and restart. I've checked the syntax and they's no error on it, if they's one the phone output the error on the display without crashing. Note that i've both put with and without the load information statement, with the same result. Both statical and DHCP configuration has been tried. Maybe it's an hardware failure or i've miss somethings realy important :) Thanks