asterisk users - Sep 2004 - Using queue app with external members/destinations

Hi guys

I've got a need to do some call queueing, with the slightly unusual caveat
that the destination for the calls is not a phone or group of phones
connected to my local asterisk box, but an "external" PSTN number.

Can I setup a queue in asterisk and make the queue "member" an
external
address like SIP/5551234@my.pstn.gateway?

There will be a smaller number of PSTN lines available at the far end
destination than there are inbound calls queueing, so after X number of
calls, attempts to call that "agent" will receive a busy response back
until
a call in progress is finished and a line becomes available to take the next
queued call (does that make sense?)

It sounds simple enough, and doable too, I just wanted to check if anyone
else had experience and/or thoughts on this kind of setup?

Thanks in advance
Paul

What you want to do is connect the remote phone number to an internal
extension.

You can do this in a couple of ways, using the Manager interface and the
"Connect" command. Alternatively, you can create a call file in
Asterisk's call spool (usually /var/spool/asterisk or whatever) which
has the same makeup as the Connect command.

All you do then is specify in your extensions something like the
following:

[outboundqueue]
exten => s,1,Answer
exten => s,2,Wait(1)
exten => s,3,Queue(...)


All other queue stuff should work from there.
-Ken Shaw...

On Sun, 2004-09-19 at 14:42, Paul Crick wrote:
> Hi guys
> 
> I've got a need to do some call queueing, with the slightly unusual
caveat
> that the destination for the calls is not a phone or group of phones
> connected to my local asterisk box, but an "external" PSTN
number.
> 
> Can I setup a queue in asterisk and make the queue "member" an
external
> address like SIP/5551234@my.pstn.gateway?
> 
> There will be a smaller number of PSTN lines available at the far end
> destination than there are inbound calls queueing, so after X number of
> calls, attempts to call that "agent" will receive a busy response
back until
> a call in progress is finished and a line becomes available to take the
next
> queued call (does that make sense?)
> 
> It sounds simple enough, and doable too, I just wanted to check if anyone
> else had experience and/or thoughts on this kind of setup?
> 
> Thanks in advance
> Paul
> 
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