asterisk users - Sep 2004 - No sound from IVR scripts, yet calls placed without any problem.

Hi,

Bit of a puzzle this one - let's see if anybody else can shed some light...

I Ghosted my Asterisk box to build one for a colleague.
I added one HFC card to make the total two and amended zaptel.conf and
zapata.conf accordingly.
I tested it with my handsets on my ISDN lines and it worked AOK.
I unplugged the box and took it to his house and plugged it in.
He doesn't have any ISDN lines installed as yet (they're coming next
week).
He can make calls between extensions with no problem at all.
If he dials a number which extensions.conf passes to an IVR script, the
console shows what's going on (i.e. playing this, playing that, playing the
other, waiting for digit, got digit 7, playing somethingelse.......), but
nothing is heard at the handset.
I've disabled zap stuff, removed the modules and it still does the same
thing.
I've been through every file and every configuration option and I can't
work
out why it did work and now it doesn't. My first thought was some sort of
firewall was blocking things, but it's all on one LAN with no intelligent
switches or anything else - it should just work.

Does anybody have any ideas?

Asterisk CVS-HEAD-08/13/04-12:00:00-BRI-stuffed-0.1.0-RC4a

Nick Barnes

not sure if this can help since I'm also a beginner to asterisk...

how about the sound file location? i've got an experience IF you are not
using the english, you need to let asterisk know the file location.
for example, you've got a file named "testing.wav(gsm)" and it
located in
/var/lib/asterisk/sounds/xx1
in the extensions.conf, you need to place something like
"xx1/testing.wav(gsm)".

Regards,

R Wong

----- Original Message ----- 
From: "Nick Barnes" <nick@bcn-it.co.uk>
To: "'Asterisk Users Mailing List - Non-Commercial
Discussion'"
<asterisk-users@lists.digium.com>
Sent: Saturday, September 18, 2004 1:11 AM
Subject: [Asterisk-Users] No sound from IVR scripts,yet calls placed without
any problem.

>
> Hi,
>
> Bit of a puzzle this one - let's see if anybody else can shed some
light...
>
> I Ghosted my Asterisk box to build one for a colleague.
> I added one HFC card to make the total two and amended zaptel.conf and
> zapata.conf accordingly.
> I tested it with my handsets on my ISDN lines and it worked AOK.
> I unplugged the box and took it to his house and plugged it in.
> He doesn't have any ISDN lines installed as yet (they're coming
next
week).
> He can make calls between extensions with no problem at all.
> If he dials a number which extensions.conf passes to an IVR script, the
> console shows what's going on (i.e. playing this, playing that, playing
the
> other, waiting for digit, got digit 7, playing somethingelse.......), but
> nothing is heard at the handset.
> I've disabled zap stuff, removed the modules and it still does the same
> thing.
> I've been through every file and every configuration option and I
can't
work
> out why it did work and now it doesn't. My first thought was some sort
of
> firewall was blocking things, but it's all on one LAN with no
intelligent
> switches or anything else - it should just work.
>
> Does anybody have any ideas?
>
> Asterisk CVS-HEAD-08/13/04-12:00:00-BRI-stuffed-0.1.0-RC4a
>
> Nick Barnes
>
>
>
>
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