similar to: Agents on zap channels must acknowledge calls even with ackcall=no

See comments below. Henry Devito wrote: > Here's the problem. When I call 555 to login, it asks for the agent ID > which I enter as 501, it asks for the password which I enter as 1234, > then it asks for the extension I dial 501 It then says that extension is > not valid. What am I missing? Of course 501 is valid I can make and > take calls from it now. > > >

This is weird, and could find nothing on the wiki or * google search. Regardless of the ackcall setting in agent.conf, if I have agents logged in to a phone on a zap channel, when a call is made the agent's phone rings, and when they answer, they have to press "#" in order to hear the announcement. If the same agent is logged onto a sip channel, then the announcement is played as

Alright, folks. I just deployed * into full production at my office. We have around 50 7905's, 5 7940's, and a handful of soft clients. We run a call center with around 15 agents. I also have a queue set up for the receptionists so that they don't get bombarded with calls. Everything seems to be working with a very few minor glitches. I firmly believe that the few problems we are

I am trying to get remote extensions to work correctly with agents. I have ackcall=yes and have agents logged in to extension 101 using agentcallbacklogin with extension 101 defined as: exten => 101,1,Dial(Zap/3/18165551234,20,tTA(custom/presspoundtoanswer)) This setup works great on local and/or voip channels, but on zap channels, the zap channel answers immediately as soon as it goes off

Hello, I think Device State for Agents don't work correctly My configuration: agents.conf [general] [agent](!) autologoff=15 ackcall=no acceptdtmf=# wrapuptime=5000 musiconhold=default recordagentcalls=no custom_beep=beep [2000](agent) fullname=Fulano [2001](agent) fullname=Zutano [2002](agent) fullname=Mengano queue.conf (Agents Related) member => Agent/2000 member =>

hi!, Asterisk Version:1.6.1.20 OS: CentOS release 5.3 (Final) uname: 2.6.18-128.el5PAE #1 SMP Wed Jan 21 11:19:46 EST 2009 i686 i686 i386 GNU/Linux Application: Queue Specific Details: Obtain Acknowledgement from queue member before bridging the caller. Language: AEL Similar Example:http://www.voip-info.org/wiki/view/Asterisk+tips+Queue+Member+ackcall Scenario: 1. User calls in a General Number

hello i need to know how to enable the feature in the agents.conf to make the users got to press # to answer the call when is in the queue and the agent is logged in. at this time the call enters the queue and the agents who is logged in only beeps once and then the call enters automatically. can anybody help me?? TIA Edgar

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another

First, many thanks to Greg Boehnlein for his patch to chan_agent.c for adding a "preackannounce" option. I am running CVS HEAD from 2005/07/31, and the patch failed in a few hunks, since the code was refactored to add in some CASE statements where there were compound if statements before. Anyway, I have successfully updated the patch to work against head as of 3 weeks ago, and would

Hi, I am on my next venture now, Need to set up 3 queues. I would like these setup using the agentcallbacklogin. Does anyone have an example of this? I have looked through the wiki , but all that did was confuse me. One of the problems I'm having is how do I configure my extensions.conf to dial the agentcallbacklogin -------------- next part -------------- An HTML attachment was

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

Can anyone recall a bug where asterisk crashes after a callback agent presses the ackcall key in 1.2? The last logged item was before safe-asterisk restarted was "delaying member connect for 2 seconds" We have seen it two times on a heavily loaded server (1.2.12.1), but cannot find anything documenting a bug or fix. Could be coincidence, but a google search showed at least

Hi all, I have a question regarding ACD for queues. What happens when I have 2 or more queues with same weight and each queue has a call in? How will it decide which call will be routed to the next available agent? Will it take the call with the longest waiting time in queue? If not how would I do this? Also can someone point me to resources for making a single queue with customer calls

Check my reply to your last post. Use SetGroup and Checkgroup before sending the call to your agents. Robert Jackson -----Original Message----- From: Henry Devito [mailto:hdevito@qwest.net] Sent: Thursday, September 30, 2004 10:09 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Queue Setup almost got it Ok I think I have the queue

Hi, I am doing some tests with Asterisk's ACD capability, and as far as I could go I have realized that each agent defined in agents.conf must keep a session (call) open with Asterisk in order to be considered online. When a user calls, the agent receives a beep notification in his softphone and he answers to the pending call in the open channel and after the call ends he remains on the open

Has anybody got the polycom acd function to work? I have the following setup: Debian 3.1 - 2.6.8 linux zlib-1.1.4 libpri-1.2.3 zaptel- 1.2.6 Asterisk - the bweschke/polycom_acd_funtions branch version - I get one error when doing a make install about needing a newer version of libpri and zaptel, I got the above versions from asterisk.org, are there newer version anywhere else? In the sip.conf

I've been working on setting up a few queues and agents for use in our upcoming call center. Agents can log in and customers can call in and be routed properly, but I've run into one strange issue. When an agent dials 98 to login the "agent-incorrect" file is played, then the agent can login as normal. Searching the archives I found this issue brought up in Feb '04 :

Hi there, Does anyone know how to setup an overflow queue? When a call rings on the queue A, if all agents were busy, the call goes to the queue B. If all agents in queue B were busy, then the call stays on both queues until somebody answers it. I think this is a basic ACD feature available on most PBX that support ACD functionality. Does anybody knows how to do it with asterisk??

I (have to) would like to move my agents out of agents.conf in preparation for the deprecation of agentcallback login. Everyone I have spoken to is upset about this but the functionality can be accomplished in the dialplan and that is fine by me. I do have an issue with losing the features contained in the agents.conf though. I have to have the ackcall-yes working. All of my agents login on home