asterisk users - Dec 2003 - Queue only ringing one agent at a time

strategy=ringall
in queues.conf

matteo

Il gio, 2003-12-11 alle 23:18, Derek Barber ha scritto:
> Hello!
> 
> We are having an interesting problem with the queue.  What is happening
> is that no matter how many agents are logged into the queue, only one
> phone will ring at one time.  So, for example, if we have two agents in
> the queue and two incoming calls.  The first incoming call will ring on
> one of the agent phones, but the second agent's phone will not ring
> until the first agent picks up the phone.  Both incoming calls are in
> the queue, I have tested and confirmed that, and both agents are in the
> queue and available.  However, only one phone is able to ring at one
> time.
> 
> Has anyone seen this problem or know of any solutions?
> 
> Thanks,
> Derek
> 
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-- 
Brancaleoni Matteo <mbrancaleoni@espia.it>
Espia - Emmegi Srl

Hello!

We are having an interesting problem with the queue.  What is happening
is that no matter how many agents are logged into the queue, only one
phone will ring at one time.  So, for example, if we have two agents in
the queue and two incoming calls.  The first incoming call will ring on
one of the agent phones, but the second agent's phone will not ring
until the first agent picks up the phone.  Both incoming calls are in
the queue, I have tested and confirmed that, and both agents are in the
queue and available.  However, only one phone is able to ring at one
time.

Has anyone seen this problem or know of any solutions?

Thanks,
Derek

>> agents if they're too slow answering the phones.  He was kidding.
:)
>
>yes I was kidding... And a group of people are working on a new plugable
>agents and queues setup.  So far from what I have seen/heard its going to
>rock.  I magine loading a xyz_acd.so for xyz call strategy and it just
>becomes avaliable.
>
>So you can write your own plugins for what ever you want done without
>touching the base framework of queues and agents.
>
>bkw
How does one get in touch with this group of people to find out about 
progress and the possibility of beta testing?