Displaying 1 result from an estimated 1 matches for "xyz_acd".
2003 Dec 11
2
Queue only ringing one agent at a time
Hello!
We are having an interesting problem with the queue. What is happening
is that no matter how many agents are logged into the queue, only one
phone will ring at one time. So, for example, if we have two agents in
the queue and two incoming calls. The first incoming call will ring on
one of the agent phones, but the second agent's phone will not ring
until the first agent picks up the