Hi. I was wondering how can I make incoming calls to wait if the phone operator is busy. I've 8 incoming lines, with 30 extensions. What I need is if the operator is busy with call nr #1 , the new incoming call waits until the op. is free. Looking into app_queue seems the way to go. So I want to ask if I'm right or wrong: I set up only a queue , is to say operatorq, where the only member is my op. into technology SIP/operator So my queues.conf should be : [general] [default] [operatorq] music = default announce = from-queue ;context = qoutcon timeout = 20 retry = 5 ;maxlen = 0 member => SIP/operator and when a call arrives, dial the operator and if he's busy, fire up app_queue . So what I expect, when the operator hangs up, his phone will automagically rings playing the announce "from-queue" and bridge it with the call that's waiting. So, I'm correct? Anyone experienced that or could give me a better way to handle that? Thanks a lot, matteo. -- Brancaleoni Matteo <mbrancaleoni@espia.it> Espia - Emmegi Srl
>Hi. > >I was wondering how can I make incoming calls to wait if the phone >operator is busy. I've 8 incoming lines, with 30 extensions. >What I need is if the operator is busy with call nr #1 , the new >incoming call waits until the op. is free. >Looking into app_queue seems the way to go.Thats correct>So I want to ask if I'm right or wrong: >and when a call arrives, dial the operator and if he's busy, >fire up app_queue .NO agents log into an agent q their phone is OFF-HOOK always thus if you Dial that agent ext it is always busy>So what I expect, when the operator hangs up, his phone >will automagically rings playing the announce "from-queue" and >bridge it with the call that's waiting.the agent will just hear beep beep & the optional announcement on the handset/speakerphone or headset then the inbound caller is bridged
http://www.digium.com/asterisk_handbook/agentlogin_queues.html Brancaleoni Matteo wrote:> > Hi. > > I was wondering how can I make incoming calls to wait if the phone > operator is busy. I've 8 incoming lines, with 30 extensions. > What I need is if the operator is busy with call nr #1 , the new > incoming call waits until the op. is free. > Looking into app_queue seems the way to go. > So I want to ask if I'm right or wrong: > I set up only a queue , is to say operatorq, where > the only member is my op. into technology SIP/operator > So my queues.conf should be : > [general] > [default] > [operatorq] > music = default > announce = from-queue > ;context = qoutcon > timeout = 20 > retry = 5 > ;maxlen = 0 > member => SIP/operator > > and when a call arrives, dial the operator and if he's busy, > fire up app_queue . > > So what I expect, when the operator hangs up, his phone > will automagically rings playing the announce "from-queue" and > bridge it with the call that's waiting. > > So, I'm correct? Anyone experienced that or could give me > a better way to handle that? > > Thanks a lot, > matteo. > > -- > Brancaleoni Matteo <mbrancaleoni@espia.it> > Espia - Emmegi Srl > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users
That's the right way. MJark On 13 Jun 2003, Brancaleoni Matteo wrote:> Hi. > > I was wondering how can I make incoming calls to wait if the phone > operator is busy. I've 8 incoming lines, with 30 extensions. > What I need is if the operator is busy with call nr #1 , the new > incoming call waits until the op. is free. > Looking into app_queue seems the way to go. > So I want to ask if I'm right or wrong: > I set up only a queue , is to say operatorq, where > the only member is my op. into technology SIP/operator > So my queues.conf should be : > [general] > [default] > [operatorq] > music = default > announce = from-queue > ;context = qoutcon > timeout = 20 > retry = 5 > ;maxlen = 0 > member => SIP/operator > > and when a call arrives, dial the operator and if he's busy, > fire up app_queue . > > So what I expect, when the operator hangs up, his phone > will automagically rings playing the announce "from-queue" and > bridge it with the call that's waiting. > > So, I'm correct? Anyone experienced that or could give me > a better way to handle that? > > Thanks a lot, > matteo. > > > -- > Brancaleoni Matteo <mbrancaleoni@espia.it> > Espia - Emmegi Srl > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users >