asterisk users - Nov 2003 - One voicemail -> multiple recipients?

The subject pretty much says it all.  I have a customer who would like 
to have an option where a caller can leave a voicemail in such a fashion 
that it would be simultaneously delivered to a set of mailboxes all at 
once--the idea is "trouble ticket" type operation where multiple 
technicians will *each* get the vm.

He prefers that, if we can do it, to a "shared mailbox" that all would
access, which is the easy way to do it.

Thanks.

B.

mail alias on the mailserver?

Matteo

Il lun, 2003-11-24 alle 21:33, Brian Capouch ha scritto:
> The subject pretty much says it all.  I have a customer who would like 
> to have an option where a caller can leave a voicemail in such a fashion 
> that it would be simultaneously delivered to a set of mailboxes all at 
> once--the idea is "trouble ticket" type operation where multiple 
> technicians will *each* get the vm.
> 
> He prefers that, if we can do it, to a "shared mailbox" that all
would
> access, which is the easy way to do it.
> 
> Thanks.
> 
> B.
> 
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
-- 
Brancaleoni Matteo <mbrancaleoni@espia.it>
Espia - Emmegi Srl

On Mon, 2003-11-24 at 14:33, Brian Capouch wrote:
> The subject pretty much says it all.  I have a customer who would like 
> to have an option where a caller can leave a voicemail in such a fashion 
> that it would be simultaneously delivered to a set of mailboxes all at 
> once--the idea is "trouble ticket" type operation where multiple 
> technicians will *each* get the vm.
> 
> He prefers that, if we can do it, to a "shared mailbox" that all
would
> access, which is the easy way to do it.
If your client isn't opposed to the email delivery of these voicemails,
it is easy to set up an alias of recipients including maybe a email
based trouble ticket system to receive these emails. Then you just run a
sweep through the box to clear the files every so often. This way
everyone gets a copy of the file, and if they use TT software, it get
archived with the ticket creation. 

Of course a slightly better solution then would be to write a AGI
application that allowed the clients customer to answer a few questions
about the problem through the dialpad and then record the complaint and
then you could send the file out to a directed few accounts. This also
allows you to maintain file management in non race condition
environments.

Personal opinion would be that if I called a location and they took the
time to request simple information instead of dropping it into a
mailbox, I'd probably get better service. 

Something to think about and possibly a few more billable hours to
create.
-- 
Steven Critchfield  <critch@basesys.com>

How about using symlinks for the mailbox directories?

> -----Original Message-----
> From: asterisk-users-admin@lists.digium.com [mailto:asterisk-users-
> admin@lists.digium.com] On Behalf Of Brancaleoni Matteo
> Sent: Monday, November 24, 2003 4:44 PM
> To: asterisk-users@lists.digium.com
> Subject: Re: [Asterisk-Users] One voicemail -> multiple recipients?
> 
> mail alias on the mailserver?
> 
> Matteo
> 
> Il lun, 2003-11-24 alle 21:33, Brian Capouch ha scritto:
> > The subject pretty much says it all.  I have a customer who would
like
> > to have an option where a caller can leave a voicemail in such a
fashion
> > that it would be simultaneously delivered to a set of mailboxes all
at
> > once--the idea is "trouble ticket" type operation where
multiple
> > technicians will *each* get the vm.
> >
> > He prefers that, if we can do it, to a "shared mailbox" that
all
would
> > access, which is the easy way to do it.
> >
> > Thanks.
> >
> > B.
> >
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users@lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-users
> --
> Brancaleoni Matteo <mbrancaleoni@espia.it>
> Espia - Emmegi Srl
> 
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users

On Mon, 2003-11-24 at 17:33, Andrew Joakimsen wrote:
> How about using symlinks for the mailbox directories?
What do you think you would be symlinking? Yes you could make multiple
mailboxes out of a otherwise single mailbox and all actions would affect
every mail box. Of course when I read the initial problem, it sounds
like they wanted the message to be forwarded to individual mailboxes so
that each person on the distribution list could get a copy in their
personal mailbox.
> > -----Original Message-----
> > From: asterisk-users-admin@lists.digium.com [mailto:asterisk-users-
> > admin@lists.digium.com] On Behalf Of Brancaleoni Matteo
> > Sent: Monday, November 24, 2003 4:44 PM
> > To: asterisk-users@lists.digium.com
> > Subject: Re: [Asterisk-Users] One voicemail -> multiple recipients?
> > 
> > mail alias on the mailserver?
> > 
> > Matteo
> > 
> > Il lun, 2003-11-24 alle 21:33, Brian Capouch ha scritto:
> > > The subject pretty much says it all.  I have a customer who would
> like
> > > to have an option where a caller can leave a voicemail in such a
> fashion
> > > that it would be simultaneously delivered to a set of mailboxes
all
> at
> > > once--the idea is "trouble ticket" type operation where
multiple
> > > technicians will *each* get the vm.
> > >
> > > He prefers that, if we can do it, to a "shared mailbox"
that all
> would
> > > access, which is the easy way to do it.
> > >
> > > Thanks.
> > >
> > > B.
> > >
> > > _______________________________________________
> > > Asterisk-Users mailing list
> > > Asterisk-Users@lists.digium.com
> > > http://lists.digium.com/mailman/listinfo/asterisk-users
> > --
> > Brancaleoni Matteo <mbrancaleoni@espia.it>
> > Espia - Emmegi Srl
> > 
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users@lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-users
> 
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
-- 
Steven Critchfield  <critch@basesys.com>