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operator
2003 Jun 13
3
Call queues for phone operator
...hone
operator is busy. I've 8 incoming lines, with 30 extensions.
What I need is if the operator is busy with call nr #1 , the new
incoming call waits until the op. is free.
Looking into app_queue seems the way to go.
So I want to ask if I'm right or wrong:
I set up only a queue , is to say operatorq, where
the only member is my op. into technology SIP/operator
So my queues.conf should be :
[general]
[default]
[operatorq]
music = default
announce = from-queue
;context = qoutcon
timeout = 20
retry = 5
;maxlen = 0
member => SIP/operator
and when a call arrives, dial the operator and if he'...