Hello,
I think Device State for Agents don't work correctly
My configuration:
agents.conf
[general]
[agent](!)
autologoff=15
ackcall=no
acceptdtmf=#
wrapuptime=5000
musiconhold=default
recordagentcalls=no
custom_beep=beep
[2000](agent)
fullname=Fulano
[2001](agent)
fullname=Zutano
[2002](agent)
fullname=Mengano
queue.conf (Agents Related)
member => Agent/2000
member => Agent/2001
member => Agent/2002
member => PJSIP/1000
Restarting Asterisk and then:
CLI> *queue show ventas*
ventas has 0 calls (max 50) in 'ringall' strategy (0s holdtime, 0s
talktime), W:0, C:0, A:0, SL:0.0% within 120s
Members:
Agent/2002 (ringinuse disabled) (Invalid) has taken no calls yet
Agent/2000 (ringinuse disabled) (Invalid) has taken no calls yet
Agent/2001 (ringinuse disabled) (Invalid) has taken no calls yet
PJSIP/1000 (ringinuse disabled) (Unavailable) has taken no calls yet
No Callers
Any hint?
Regards
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On Fri, Jun 17, 2016 at 11:50 AM, Annus Fictus <annusfictus at gmail.com> wrote:> Hello, > > I think Device State for Agents don't work correctly > > My configuration: > > agents.conf > > [general] > > [agent](!) > autologoff=15 > ackcall=no > acceptdtmf=# > wrapuptime=5000 > musiconhold=default > recordagentcalls=no > custom_beep=beep > > [2000](agent) > fullname=Fulano > > [2001](agent) > fullname=Zutano > > [2002](agent) > fullname=Mengano > > queue.conf (Agents Related) > > member => Agent/2000 > member => Agent/2001 > member => Agent/2002 > member => PJSIP/1000 >You didn't state which Asterisk version you are using. However, since you reference a PJSIP channel and are using the new agent.conf syntax, you must be using Asterisk 12+. The syntax for using an agent in queue.conf is has also changed since chan_agent no longer exists in Asterisk 12+. See https://www.asterisk-blog.com/2016/02/10/converting-from-chan_agent-to-app_agent_pool/ Richard -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20160617/b38ec303/attachment.html>
Hello, I'm using 13.9.1 version thank you for your answer. Now working fine. Regards El 17/06/2016 a las 20:06, Richard Mudgett escribi?:> > > On Fri, Jun 17, 2016 at 11:50 AM, Annus Fictus <annusfictus at gmail.com > <mailto:annusfictus at gmail.com>> wrote: > > Hello, > > I think Device State for Agents don't work correctly > > My configuration: > > agents.conf > > [general] > > [agent](!) > autologoff=15 > ackcall=no > acceptdtmf=# > wrapuptime=5000 > musiconhold=default > recordagentcalls=no > custom_beep=beep > > [2000](agent) > fullname=Fulano > > [2001](agent) > fullname=Zutano > > [2002](agent) > fullname=Mengano > > queue.conf (Agents Related) > > member => Agent/2000 > member => Agent/2001 > member => Agent/2002 > member => PJSIP/1000 > > You didn't state which Asterisk version you are using. However, since > you reference a PJSIP > channel and are using the new agent.conf syntax, you must be using > Asterisk 12+. The > syntax for using an agent in queue.conf is has also changed since > chan_agent no longer exists > in Asterisk 12+. > > See > https://www.asterisk-blog.com/2016/02/10/converting-from-chan_agent-to-app_agent_pool/ > > Richard > >-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20160617/24d32e14/attachment.html>