search for: custom_beep

Hello, I think Device State for Agents don't work correctly My configuration: agents.conf [general] [agent](!) autologoff=15 ackcall=no acceptdtmf=# wrapuptime=5000 musiconhold=default recordagentcalls=no custom_beep=beep [2000](agent) fullname=Fulano [2001](agent) fullname=Zutano [2002](agent) fullname=Mengano queue.conf (Agents Related) member => Agent/2000 member => Agent/2001 member => Agent/2002 member => PJSIP/1000 Restarting Asterisk and then: CLI> *queue show ventas* ventas has 0 c...

...onitor wrapuptime=3 timeout=15 strategy=roundrobin retry=5 member => Agent/600 member => Agent/601 agents.conf----------------------------- [general] persistentagents=no [agents] updatecdr=no recordagentcalls=yes recordformat=wav monitor-join=yes savecallsin=/var/www/html/recordings/ custom_beep=beep group=1 wrapuptime=19 ackcall=no group=1 agent => 600,1234,Jose agent => 601,1234,Maria Thanks Regards Joao Pereira -- StarTel - A Rede Livre Joao Gomes Pereira www.startel.pt +351 304500650 sip: gomespereira at startel.pt

...Agent 4 member=>agent/5,,Agent 5 *agent.conf* [general] persistentagents=yes [agents] maxlogintries=3 autologoffunavail=yes ackcall=always endcall=no wrapuptime=5000 musiconhold => default updatecdr=yes ;recordagentcalls=yes ;recordformat=wav ;urlprefix=CALLCENTER ;savecallsin=/var/calls custom_beep=beep agent=> 1,1234,Agent 1 agent=> 2,1234,Agent 2 agent=> 3,1234,Agent 3 agent=> 4,1234,Agent 4 agent=> 5,1234,Agent 5 *FIRST QUESTION*: if I comment in agent.conf parameters "recordagentcalls" I can record conversion formed by 2 file (side in and side out) with the na...

...added to the name of the recording. Allows forming a url link. ;urlprefix=http://localhost/calls/ ; ; The optional directory to save the conversations in. The default is ; /var/spool/asterisk/monitor ;savecallsin=/var/calls ; ; An optional custom beep sound file to play to always-connected agents. ;custom_beep=beep ; ; -------------------------------------------------- ; ; This section contains the agent definitions, in the form: ; ; agent => agentid,agentpassword,name ; ;agent => 1001,4321,Mark Spencer ;agent => 1002,4321,Will Meadows agent => 1001,4321,Agent One agent => 1002,5432,Agent...

Guys I am having some serious issues with my call queue and Management is breathing down my neck pretty bad, and I am running out of ideas. I have a single queue for my tech support department. I originally was using the AgentCallbackLogin for them and it tested out great on our testing weekends, but it hasn't worked out since. It would only let one of them take calls at a time, no matter