search for: recordagentcalls

...,Agent 1 member=>agent/2,,Agent 2 member=>agent/3,,Agent 3 member=>agent/4,,Agent 4 member=>agent/5,,Agent 5 *agent.conf* [general] persistentagents=yes [agents] maxlogintries=3 autologoffunavail=yes ackcall=always endcall=no wrapuptime=5000 musiconhold => default updatecdr=yes ;recordagentcalls=yes ;recordformat=wav ;urlprefix=CALLCENTER ;savecallsin=/var/calls custom_beep=beep agent=> 1,1234,Agent 1 agent=> 2,1234,Agent 2 agent=> 3,1234,Agent 3 agent=> 4,1234,Agent 4 agent=> 5,1234,Agent 5 *FIRST QUESTION*: if I comment in agent.conf parameters "recordagentcalls&q...

Hello, I think Device State for Agents don't work correctly My configuration: agents.conf [general] [agent](!) autologoff=15 ackcall=no acceptdtmf=# wrapuptime=5000 musiconhold=default recordagentcalls=no custom_beep=beep [2000](agent) fullname=Fulano [2001](agent) fullname=Zutano [2002](agent) fullname=Mengano queue.conf (Agents Related) member => Agent/2000 member => Agent/2001 member => Agent/2002 member => PJSIP/1000 Restarting Asterisk and then: CLI> *queue show ventas*...

...tor [queue_1] persistentmembers = no monitor-format=wav monitor-join=yes monitor-type=mixmonitor wrapuptime=3 timeout=15 strategy=roundrobin retry=5 member => Agent/600 member => Agent/601 agents.conf----------------------------- [general] persistentagents=no [agents] updatecdr=no recordagentcalls=yes recordformat=wav monitor-join=yes savecallsin=/var/www/html/recordings/ custom_beep=beep group=1 wrapuptime=19 ackcall=no group=1 agent => 600,1234,Jose agent => 601,1234,Maria Thanks Regards Joao Pereira -- StarTel - A Rede Livre Joao Gomes Pereira www.startel.pt +351 304500650 si...

Hi, I am moving my call center to 1.4. Previously I was recording calls in agents.conf with the following config recordagentcalls=yes recordformat=wav createlink=yes So I had the filename in all calls which was *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled = yes autofill = yes monitor-type...

...39;t used (for example: using only ${TIMESTAMP]-${CALLERIDNUM}) then, the legs are mixed together... Note: - In my first attempt I never managed to get the legs mixed... Only after some experiment, I understood (well, not 100% clear why!) that I had to also to add to include "recordagentcalls=yes" and "monitor-join=yes" in agents.conf ! Can anyone provide some insight into this ? Thanks in advance! (see below for config) -- Ex Vito queues.conf: [general] persistentmembers = yes [the_queue] musiconhold = default announce = the_announ...

hello list, i have problem when i am useing wrapuptime with agents.conf my agents.conf looks like this [agents] autologoff=15 musiconhold => default wrapuptime=50000 group=1 agent => 1001,4321,Mark Spencer recordagentcalls=yes my aim is every call needs have wrapuptime of 5000 ms but when ever a call comes its directly connecting not wating any more. your views will be highly regarded with regards ________________________________________________________________________ Yahoo! India Matrimony: Find your life...

...03 member => Agent/3004 member => Agent/3005 member => Agent/3006 member => Agent/3007 member => Agent/3008 member => Agent/3009 member => Agent/3010 member => Agent/3011 ******************* *****agents.conf****** [agents] wrapuptime=0 musiconhold => default updatecdr=yes recordagentcalls=no ;Operator - Ageless group=1 agent => 3000,3000,OP1 agent => 3001,3001,OP2 agent => 3002,3002,OP3 agent => 3003,3003,OP4 agent => 3004,3004,OP5 ... ********************* Thanks

Hello, I am running asterisk 1.4.22 and Iam recording calls in agents.conf with the following configuration: recordagentcalls=yes recordformat=wav createlink=yes The calls are being recorded , but no entry appears in mysql cdr, and, on the other hand I have other pbx running asterisk 1.2 that do it with the same configuration. In cdr_mysql.conf I have: userfield=1 accountcode=1 Is there a way to solve it or a way to...

...in userfield of CDR table. To do this I set createlink=yes in agents.conf but still userfield of cdr is empty but the recrding file is created. my agents.conf file is like this(That part related to recording options): ; Enable recording calls addressed to agents. It's turned off by default. recordagentcalls=yes ; ; The format to be used to record the calls (wav, gsm, wav49) ; By default its "wav". ;recordformat=gsm ; ; Insert into CDR userfield a name of the the created recording ; By default it's turned off. createlink=yes ; ; The text to be added to the name of the recording. Allows fo...

Hello everyone, I can not get the name of the recoding file of agents calls. I set agents.conf as following: ; Enable recording calls addressed to agents. It's turned off by default. recordagentcalls=yes ; ; The format to be used to record the calls (wav, gsm, wav49) ; By default its "wav". ;recordformat=gsm ; ; Insert into CDR userfield a name of the the created recording ; By default it's turned off. createlink=yes ; ; The text to be added to the name of the recording. Allows fo...

...time. OR If the agent relogin then also it rings for one more time. OR If the caller disconnecs and callback again, it will ring one more time. Here is the agent.conf [general] persistentagents=yes multiplelogin=no [agents] autologoff=150 wrapuptime=60000 musiconhold => default updatecdr=yes recordagentcalls=yes recordformat=wav agent => 1001,4321,Agent1 Here are the enties in queue table name=test timeout=15 monitor_join=t (yes) monitor_format=wav announce_frequency=60 retry=5 wrapuptime=20 maxlen=0 servicelevel=120 strategy=rrmemory eventwhencalled=t (yes) reportholdtime=t (yes) memberdelay=0 w...

Is anyone successfully using call queues and call groups? If so do you have an example configuration? The wicki and mailing list information I found is pretty old. Thanks! Paul pmahler@signate.com

...ber => Agent/113 member => Agent/114 member => Agent/115 member => Agent/116 member => Agent/117 member => Agent/118 member => Agent/119 member => Agent/120 AGENTS.CONF [agents] ; Enable recording calls addressed to agents. It's turned off by default. recordagentcalls=yes ; ; The format to be used to record the calls: wav, gsm, wav49. ; By default its "wav". recordformat=wav ; ; The text to be added to the name of the recording. Allows forming a url link. ;urlprefix=http://localhost/calls/ ; ; The optional directory to save the conversations i...

Hello, How can we monitor agents voice channels for training or quality control purpose. While agent is talking to a customer we need to be able to monitor voice channel (the actual voice conversation). If possible we would like to do that without putting agents in conference rooms. Is there any possible way to do that? Has someone done this? In addition when we tried to put the agent in

...; Agent/3004 member => Agent/3005 member => Agent/3006 member => Agent/3007 member => Agent/3008 member => Agent/3009 member => Agent/3010 member => Agent/3011 *************************** *******agents.conf********** [agents] wrapuptime=0 musiconhold => default updatecdr=yes recordagentcalls=no ;Operator - Ageless group=1 agent => 3000,3000,Sxxx agent => 3001,3001,Bxxx agent => 3002,3002,Exxxx agent => 3003,3003,Axxxxs agent => 3004,3004,Arxx agent => 3005,3005,Lxxx agent => 3006,3006,Loxxx *************************** **********modules.incl************ [macro-stde...

...t;, "s") in new stack -- Goto (MainMenu,t,0) Beginning asterisk shutdown.... -- Hungup 'Zap/1-1' Executing last minute cleanups == Destroying any remaining musiconhold processes Asterisk cleanly ending (2). agents.conf ----------- [agents] autologoff=15 wrapuptime=5000 recordagentcalls=yes recordformat=wav createlink=yes group=1 ackcall=yes agent => 1001,1234,Agent1 agent => 1002,1234,Agent2 queues.conf ----------- [general] [default] [callcenter] monitor-format = wav announce-holdtime = yes wrapuptime=15 musiconhold = default announce = queue-markq strategy = roundrobi...

...ange in mid-file) ; ;group=3 ;group=1,2 ;group= ; ; -------------------------------------------------- ; This section is devoted to recording agent's calls ; The keywords are global to the chan_agent channel driver ; ; Enable recording calls addressed to agents. It's turned off by default. ;recordagentcalls=yes ; ; The format to be used to record the calls: wav, gsm, wav49. ; By default its "wav". ;recordformat=gsm ; ; Insert into CDR userfield a name of the the created recording ; By default it's turned off. ;createlink=yes ; ; The text to be added to the name of the recording. Allows f...

Guys I am having some serious issues with my call queue and Management is breathing down my neck pretty bad, and I am running out of ideas. I have a single queue for my tech support department. I originally was using the AgentCallbackLogin for them and it tested out great on our testing weekends, but it hasn't worked out since. It would only let one of them take calls at a time, no matter

Friends, I have updated my Asterisk 1.2 presentation with the latest information. It is still available in the same place as before: http://www.astricon.net/asterisk1-2/ Please continue to test the beta of Asterisk 1.2, available at ftp.digium.com. We need all the feedback we can get. If you are a developer and have some time for community work, please check in with the bug tracker and help us