Dear All
i'm planning to develop for a customer a particular implementation of
Asterisk.
The aim of the project is to share different users between different
Asterisk inbound call center .
I'm planning to have a sync for some of the QueueMemberStatus
informations between all the nodes, then a particular (external) ACD
algorithm will decide to transfer a parked call to the final user.
I want to trigger an action when an event of type QueueMemberStatus is
detected on the manager socket, and then propagate this information to
the other Asterisk nodes using some XMPP features or something else.
This architecture allows to share users between different call center
without having a complete replication of all the nodes (each node can
decide how much resources give to the "cluster" of call center).
So each node can have its own configuration and requires only a
manager access to share users information and thansfer call.
Do you know if there is something similar somewhere ?
Maybe Asterisk has already some magic sauce to do that ? ;-)
Thanks to all
--
/*************/
nik600
http://www.kumbe.it
