asterisk users - Oct 2009 - Cancel attended transfer

Hi folks,

I have a simple question regarding attended transfers. I have some 
queues where agents take calls and I have configured attended transfers 
between queues. That is, the agent dials the attended transfer extension 
that routes it to the aproppiate transfer queue where the second agent 
answers and they both talk for a while. Finally the transferrer leaves 
the call with *, connecting the client, which was in hold, with the 
second agent.

Is there a way for the transferrer to *cancel* the operation and return 
to the original call? If the call is queued and the agent leaves with *, 
it would end up in a blind transfer for the second agent who takes the 
transferred call. Is there a feature that can be configured to do that?

I'm using asterisk 1.4.22 on a production server.

TIA,

-- 
Ing. Miguel Molina
Grupo de Tecnolog?a
Millenium Phone Center

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Agent 1 could park the call and have agent 2 pick it up from the lot.

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Miguel Molina
Sent: Monday, October 26, 2009 12:00 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Cancel attended transfer

 

Hi folks,

I have a simple question regarding attended transfers. I have some queues
where agents take calls and I have configured attended transfers between
queues. That is, the agent dials the attended transfer extension that routes
it to the aproppiate transfer queue where the second agent answers and they
both talk for a while. Finally the transferrer leaves the call with *,
connecting the client, which was in hold, with the second agent.

Is there a way for the transferrer to cancel the operation and return to the
original call? If the call is queued and the agent leaves with *, it would
end up in a blind transfer for the second agent who takes the transferred
call. Is there a feature that can be configured to do that?

I'm using asterisk 1.4.22 on a production server.

TIA,



-- 
Ing. Miguel Molina
Grupo de Tecnolog?a
Millenium Phone Center
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