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...n when some of them(more than two!!) want to call outside, that is why i want to be able to put those outgoing calls in a queue. For example if i want to call someone in the pstn and the fxo port is already in use, i want to be placed in a queue and when the channel is free my call is routed to the aproppiated destination. As far as i have read the queues are not for this kind of stuffs, there are just agents or extensions that attend the calls in the queue and nothing more. am i wrong??? Any help will be useful. thanks in advance!! eve __________________________________________________ Correo Ya...

Hi folks, I have a simple question regarding attended transfers. I have some queues where agents take calls and I have configured attended transfers between queues. That is, the agent dials the attended transfer extension that routes it to the aproppiate transfer queue where the second agent answers and they both talk for a while. Finally the transferrer leaves the call with *, connecting the client, which was in hold, with the second agent. Is there a way for the transferrer to *cancel* the operation and return to the original call? If the...