Anyone thought about something like outgoing queues? I mean, having same info that has for inbound queues but for outbound calls, and grouping members there. For example, before using dial application put an app outqueue that get all the statics. Talked time, member status, last call, completed calls, failed calls, reset statics, and maybe some more. So its possible to get more control and has more data for example via AMI. Another comment about queues. Shouldn't the member has the statics per queue? I mean, I have 2 queues test1 and test2, with member 1001 for example for both queues, if I make a call to queue test1 and the member 1001 answers the call, the statics for the member is up in both queues, (has taken 1 call..), this should be per queue basis don't you think? Thanks! -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090425/f7bdf542/attachment.htm
Sebastian wrote:> > Anyone thought about something like outgoing queues? >Many people have. I know QueueMetrics has methods for this kind of thing, and I'm fairly sure that Vicidial does as well.
We use something like that in QueueMetrics to track outgoing calls for call-centers: http://forum.queuemetrics.com/index.php?topic=261.0 thanks l. 2009/4/25 Sebastian <scgm at adinet.com.uy>> Anyone thought about something like outgoing queues? > > I mean, having same info that has for inbound queues but for outbound > calls, and grouping members there. > > For example, before using dial application put an app outqueue that get all > the statics. > > Talked time, member status, last call, completed calls, failed calls, reset > statics, and maybe some more. So its possible to get more control and has > more data for example via AMI. > > > > Another comment about queues. > > Shouldn?t the member has the statics per queue? > > I mean, I have 2 queues test1 and test2, with member 1001 for example for > both queues, if I make a call to queue test1 and the member 1001 answers the > call, the statics for the member is up in both queues, (has taken 1 call?.), > this should be per queue basis don?t you think? > > > > > > Thanks! > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-- Loway - home of QueueMetrics - http://queuemetrics.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090427/3828bc5f/attachment.htm
> Shouldn?t ?the member has the statics per queue? > > I mean, I have 2 queues test1 and test2, with member 1001 for example for > both queues, if I make a call to queue test1 and the member 1001 answers the > call, the statics for the member is up in both queues, (has taken 1 call?.), > this should be per queue basis don?t you think? >Yes it's so, unless You have enabled shared_lastcall, in which case lastcall and call counter is shared across queues in order to acquire fair call distribution strategy. You shouldn't use queue data for statistics, there's queue_log for that. This is purely monitoring info which can get lost during restarts/reloads. Regards, Atis -- Atis Lezdins, VoIP Project Manager / Developer, IQ Labs Inc, atis at iq-labs.net Skype: atis.lezdins Cell Phone: +371 28806004 Cell Phone: +1 800 7300689 Work phone: +1 800 7502835