asterisk users - Nov 2007 - roundrobin and rrmemory with pre-defined agent order

Hi,

I would like to implement a queue using a circular strategy, I mean,
using roundrobin or rrmemory strategies. However, I am not able to
define the order Asterisk will call the agents once a new call arrives
in the queue. Seems that Asterisk will always define its order as the
queues.conf file is read, and most of times this order is different from
the one I want (for each queue in queues.conf, I add members in the
order I want them to be called).

I tried to use the "penalty" setting, but then Asterisk gets stuck in
the first agent (lowest penalty) until it answers a call.

Is there a way to implement what I am trying? I am using Asterisk
1.2.19...

Thanks in advance!

LocaWeb Telecom
 
www.locawebtelecom.com.br

:: Central Suporte 24 horas ::
http://www.locawebtelecom.com.br/suporte

I've also looked into this issue, and it seems that asterisk doesn't
respect the order of the members in queues.conf.

Asterisk uses a hash table internally to hold the queue members. I
guess it's fine when you have dozens of agents, but for simpler
scenarios, it's a pain not to be able to determine agent's order.

Julian J. M.

On Nov 29, 2007 1:46 PM, Fernando Urzedo <Fernando.Urzedo at
locaweb.com.br> wrote:
>
> Hi,
>
> I would like to implement a queue using a circular strategy, I mean,
> using roundrobin or rrmemory strategies. However, I am not able to
> define the order Asterisk will call the agents once a new call arrives
> in the queue. Seems that Asterisk will always define its order as the
> queues.conf file is read, and most of times this order is different from
> the one I want (for each queue in queues.conf, I add members in the
> order I want them to be called).
>
> I tried to use the "penalty" setting, but then Asterisk gets
stuck in
> the first agent (lowest penalty) until it answers a call.
>
> Is there a way to implement what I am trying? I am using Asterisk
> 1.2.19...
>
> Thanks in advance!
-- 
http://www.julianmenendez.es