Does anyone know if X-Ten or SJPhone support multiple cordless handsets for multiple lines? I have an office with multiple roaming users(nurses) that are in and out. I'd like to provide them telephones, and my idea is to have a PC sitting in a corner somewhere running a softphone client. When a nurse comes in she just picks up any available handset(anywhere from 2-5 per office) and starts calling. Each handset would be labeled with their extension so that if any inbound calls came to them they'd be able to let the receptionist know their extension. Any ideas? Also, is it possible to transfer a call directly to someone's VM(if they are out of the office) bypassing their extension? If so, could someone post the asterisk logic behind the extension setup? I don't want anything too complex(like setting the DND or phone to busy). Thanks. ________________________________ This e-mail, facsimile, or letter and any files or attachments transmitted with it contains information that is confidential and privileged. This information is intended only for the use of the individual(s) and entity(ies) to whom it is addressed. If you are the intended recipient, further disclosures are prohibited without proper authorization. If you are not the intended recipient, any disclosure, copying, printing, or use of this information is strictly prohibited and possibly a violation of federal or state law and regulations. If you have received this information in error, please notify Texas Health Management Group immediately at 1-817-310-4999. Texas Health Management Group, its subsidiaries, and affiliates hereby claim all applicable privileges related to this information. -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070716/1e4eee97/attachment-0001.htm
Jeremy Mann wrote:> > Does anyone know if X-Ten or SJPhone support multiple cordless > handsets for multiple lines? I have an office with multiple roaming > users(nurses) that are in and out. I?d like to provide them > telephones, and my idea is to have a PC sitting in a corner somewhere > running a softphone client. When a nurse comes in she just picks up > any available handset(anywhere from 2-5 per office) and starts > calling. Each handset would be labeled with their extension so that if > any inbound calls came to them they?d be able to let the receptionist > know their extension. > > Any ideas? > > Also, is it possible to transfer a call directly to someone?s VM(if > they are out of the office) bypassing their extension? If so, could > someone post the asterisk logic behind the extension setup? I don?t > want anything too complex(like setting the DND or phone to busy). > > Thanks. > > > ------------------------------------------------------------------------ > This e-mail, facsimile, or letter and any files or attachments > transmitted with it contains information that is confidential and > privileged. This information is intended only for the use of the > individual(s) and entity(ies) to whom it is addressed. If you are the > intended recipient, further disclosures are prohibited without proper > authorization. If you are not the intended recipient, any disclosure, > copying, printing, or use of this information is strictly prohibited > and possibly a violation of federal or state law and regulations. If > you have received this information in error, please notify Texas > Health Management Group immediately at 1-817-310-4999. Texas Health > Management Group, its subsidiaries, and affiliates hereby claim all > applicable privileges related to this information. > > -- > This message has been scanned for viruses and > dangerous content by *MailScanner* <http://www.mailscanner.info/>, and is > believed to be clean. > ------------------------------------------------------------------------ > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-usersAastra makes an awesome wireless solution that is cellular in design that you may want to check out for this situation, then your nurses can just carry the phones with them. The product is calls SIP DEC.
On Mon, 16 Jul 2007, Jeremy Mann wrote:> Does anyone know if X-Ten or SJPhone support multiple cordless handsets > for multiple lines? I have an office with multiple roaming > users(nurses) that are in and out. I'd like to provide them telephones, > and my idea is to have a PC sitting in a corner somewhere running a > softphone client. When a nurse comes in she just picks up any available > handset(anywhere from 2-5 per office) and starts calling. Each handset > would be labeled with their extension so that if any inbound calls came > to them they'd be able to let the receptionist know their extension.> Any ideas?You might get away with running multiple copies of the soft-phone, telling each copy which USB sound device to use (and a different local port, probably) But since you'll then have 2-5 base stations, why don't you just get 2-5 SIP DECT phones + base stations such as the Siemens C460IP? then you can do-away with the PC altogether, and with clever dial-plan programming, each nurse could grab a phone, "log on" to the system, entering their real extension number via some star code on the phone they've just picked up, which the system then directs to the phone they are carrying. So each nurse gets their own real extension and each phone also has a real extension number, and they keep it all the time, and just tell the system which phone they are on. Sort of like a divert which you initiate from the remote phone rather than your normal desk phone, or a follow-me type of application. I implement this so that people can work anywhere where there is a phone connected to the system - they pick up a handset, key in the star code, then their voicemail PIN, then all calls to their own extension are diverted to the extension of the phone in their hand. They don't even need to know the extension number of the phone they are holding. Great for hot-desking.> Also, is it possible to transfer a call directly to someone's VM(if they > are out of the office) bypassing their extension? If so, could someone > post the asterisk logic behind the extension setup? I don't want > anything too complex(like setting the DND or phone to busy).Have the Dial instruction with a time-out, followed by a call to Voicemail. Or implement a code that the extension user can key in to activate a permenent divert to VM which is then checked in the dial-plan. So at it's simplest, go to VM after 15 seconds: exten => 123,1,Dial(SIP/123,15) exten => 123,n,Voicemail(123,us) To get the effect you're after, assimng some receptionist knows the otherperson is out of the office, then you might want to add an extra digit to the dialplan to immediately sent to VM, so: exten => 123#,1,Voicemail(123,us) and the operator would transfer the caller to 123# ... (make sure the operators phone can dial a trailing #!) Gordon
Hi Jeremy, Sorry, I have no clue about your question, but I have a question in regards to your USB Cordless handsets. Do you have any idea on what you will be using ? We've tested a couple of thems so far, but I'm still searching better products. So if you have any ideas about any Wireless handsets I'd love to know which products you're planning to use. Thanks! Jeremy Mann a ?crit :> > Does anyone know if X-Ten or SJPhone support multiple cordless > handsets for multiple lines? I have an office with multiple roaming > users(nurses) that are in and out. I'd like to provide them > telephones, and my idea is to have a PC sitting in a corner somewhere > running a softphone client. When a nurse comes in she just picks up > any available handset(anywhere from 2-5 per office) and starts > calling. Each handset would be labeled with their extension so that > if any inbound calls came to them they'd be able to let the > receptionist know their extension. > > > > Any ideas? > > > > Also, is it possible to transfer a call directly to someone's VM(if > they are out of the office) bypassing their extension? If so, could > someone post the asterisk logic behind the extension setup? I don't > want anything too complex(like setting the DND or phone to busy). > > > > Thanks. > > > ------------------------------------------------------------------------ > This e-mail, facsimile, or letter and any files or attachments > transmitted with it contains information that is confidential and > privileged. This information is intended only for the use of the > individual(s) and entity(ies) to whom it is addressed. If you are the > intended recipient, further disclosures are prohibited without proper > authorization. If you are not the intended recipient, any disclosure, > copying, printing, or use of this information is strictly prohibited > and possibly a violation of federal or state law and regulations. If > you have received this information in error, please notify Texas > Health Management Group immediately at 1-817-310-4999. Texas Health > Management Group, its subsidiaries, and affiliates hereby claim all > applicable privileges related to this information. > > -- > This message has been scanned for viruses and > dangerous content by *MailScanner* <http://www.mailscanner.info/>, and is > believed to be clean. > ------------------------------------------------------------------------ > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-- Eric Rousse System Administrator 514.380.2992 450.655.1001 1.888.641.5800 Telmatik inc. 204 Montarville, suite 250 Boucherville, QC, Canada J4B 6S2 www.telmatik.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070716/5fc5c63e/attachment.htm
Am Montag, den 16.07.2007, 09:44 -0500 schrieb Jeremy Mann:> Does anyone know if X-Ten or SJPhone support multiple cordless > handsets for multiple lines? I have an office with multiple roaming > users(nurses) that are in and out. I?d like to provide them > telephones, and my idea is to have a PC sitting in a corner somewhere > running a softphone client. When a nurse comes in she just picks up > any available handset(anywhere from 2-5 per office) and starts > calling. Each handset would be labeled with their extension so that > if any inbound calls came to them they?d be able to let the > receptionist know their extension. > > > > Any ideas?I personally would prefer giving them "real phones", be that a combination DECT/ATA or WLAN phones. If you shop around, DECT/ATA will probably be the less steep pricing. In the long run this would probably be easier to keep running. If you talk 4 phones, you might calculate 2 ATAs of 2 ports each, plus 4 DECT thingies, summing up about 2*75? + 4*25?, which means the rather cheap devices, which expectedly will nevertheless look better than the wireless USB things. And then, get a PC and 4 wireless sound devices for 250 bucks... But I do not want to lack answering your question: I know for sure that some softphones allow to select a certain sound channel / sound controller. Take the Linux softphone ekiga as example. If you run several of those with different configuration files and on different port numbers (this will most probably be possible, although it might turn out a nightmare to configure), that might get the job done. I do not know wether there is a softphone that uses different sound channels for different "lines", but I doubt it - it would be rather counterintuitive to have a single "phone" software, but several handsets; rather several instances would fulfill the "multiple phone on one desk" computer screen analogy. You might also have some trouble with the keys on your wireless phones in a multiple-softphone scenario - depending on how the OS handles those, they might be handed to the window in focus. I have plainly no idea how this could possibly work with a phone hardware <-> softphone mapping without royally screwing up.> Also, is it possible to transfer a call directly to someone?s VM(if > they are out of the office) bypassing their extension? If so, could > someone post the asterisk logic behind the extension setup? I don?t > want anything too complex(like setting the DND or phone to busy).I want to describe a scenario, and you can decide wether that is too complex ;-) Let us assume your asterisk has two internal number plan ranges available for the project, being 23XX and 4XXX. Let us further assume that all the ATAs live in the 23XX range and will be called out of the context [internal], like [internal] exten => 2300,1,Dial(SIP/device2300,60) exten => 2300,2,Hangup() exten => 2301,1,Dial(SIP/device2301,60) ... (or, if your devices are named reasonably in sip.conf, you might get away with) exten => _23XX,1,Dial(SIP/device${EXTEN},60) exten => _23XX,2,Hangup() So those numbers end up calling a specific DECT phone, but you would not know which nurse to reach on which phone, unless she told you beforehand that she "just picked up phone 56" resulting in phone number 2356. To get around that, every nurse gets assigned a personal number from the 4XXX range that will "follow her" or go to voicemail. You could make use of the Asterisk Database, like this: [internal] exten => _4XXX,1,Set(CURRENTPHONE=${DB(nurse/${EXTEN})}) exten => _4XXX,2,GotoIf($["${CURRENTPHONE:1}" = ""]?4) exten => _4XXX,3,Dial(SIP/device${CURRENTPHONE},60) exten => _4XXX,4,VoiceMail(${EXTEN}) exten => _4XXX,5,Hangup So if the nurse is not "logged in" the call will go to voicemail immediately. Instead of calling the receptionist "Hi Linda, I'm on phone 56 today" she would keep her "4113" for "all times". The reason I chose two-digit DECT phone numbers and three-digit nurse numbers is that there are usually more nurses than phones.... :-) Anyway a somehow competent receptionist would be able to deal with a static personell number list better than dynamic phone numbers changing twice every day. Of course the nurse would need to tell the phone system where she currently is, like by picking a phone and dialling her own code number, plus *1 (provided CALLERID is working correctly) - or her own number plus *0 to log off. Mind, you could also have an IVR available (on 777 or whatever internal number suits you) that greets the caller, asks for the nurse's number and her PIN and wether she is coming or going. [internal] exten => _4XXX*1,1,GotoIf($["${CALLERID(num):0:2}" = "23"]?2:100) exten => _4XXX*1,2,Set(DB(nurse/${EXTEN:0:4})=${CALLERID(num)}) exten => _4XXX*1,3,Playback(nurse-registered-thank-you) exten => _4XXX*1,4,Hangup exten => _4XXX*1,100,Playback(not-possible-from-this-phone) exten => _4XXX*1,101,Hangup exten => _4XXX*0,1,Set(DB(nurse/${EXTEN:0:4})=0) exten => _4XXX*0,2,Playback(thanks-have-a-nice-time-we-will-miss-you) exten => _4XXX*0,3,Hangup With some more dialplan logic you could password protect this (for example, using the voicemail PIN). Having the MWI (blinking light or stutter dialtone) assigned to the right phone will be more difficult if possible, but they could probably do without: You could still adapt the _4XXX*1 routine to Playback(you-have-messages-please-check) before the thank-you, if that is the case, or instantiate a once-per-hour call on nurse phones if messages are waiting. You could also change the callerid from phone-id to nurse-id when nurses call other people (so that they can callback her, not the phone, even if she switches phones or left for the day)... which needs a reverse database entry phone->nurse additional to nurse->phone. At that point the situtation of several nurses sharing a phone would probably break (which would work OK with the small setup lined out above), but then, the device number would be completely unnecessary except for providing the original CALLERID such that the _4XXX*1 logic works. By the way, you could even restrict outgoing calls from those phones to not work at all if no nurse is logged in, and charge long distance calls to her personal account, if you want. Please mind to use PIN authentification then ;-) All this is written right out of my head, so beware. Might contain errors, typos and hell knows what. BTW please get rid of that privacy statement in your mail. One function of this list is to allow others to lookup solutions and answers, and such statements somehow leave the idea you did not want this mail to be publicly archived. This is a public list after all, so the privacy has been blown the moment you clicked the "send" button... HTH, BR Anselm