asterisk users - Feb 2007 - Polycom SIP 501 Transfer Question

I know this is not a Polycom support forum, but I also know there are a lot
of you with a great deal of Polycom experience.

Is there anyway to remove the "Attended Transfer" but keep the
"Blind
transfer"? Or better yet, just swap the two soft buttons locations?

I know you can remap the "Hard" buttons, but what about the soft
buttons?


The reason I need this is my users can't get it through their head that they
need to "announce" the call if they use the "normal" aka
Attended transfer
before the press the transfer button again to complete it.
I know if they would just use the Blind transfer we would have no problems,
but since the Blind transfer is on the second set of screen soft buttons
they aren't smart enough to find it I guess.
The problem with them using Attended Transfer is CallerID shows up as
theirs, when in reality they have already press the transfer button a second
time. We then don't answer the phone professionally since we think that it
is our employee calling us.


Thanks!
--Shawn

In later 1.6.x firmwares there is a config option for allow transfer on 
proceeding that basically allows you to do a blind transfer by just 
hitting the transfer key again rather than having to select Blind.

Shawn Kelley wrote:
> I know this is not a Polycom support forum, but I also know there are a lot
> of you with a great deal of Polycom experience.
> 
> Is there anyway to remove the "Attended Transfer" but keep the
"Blind
> transfer"? Or better yet, just swap the two soft buttons locations?
> 
> I know you can remap the "Hard" buttons, but what about the soft
buttons?
> 
> 
> The reason I need this is my users can't get it through their head that
they
> need to "announce" the call if they use the "normal"
aka Attended transfer
> before the press the transfer button again to complete it.
> I know if they would just use the Blind transfer we would have no problems,
> but since the Blind transfer is on the second set of screen soft buttons
> they aren't smart enough to find it I guess.
> The problem with them using Attended Transfer is CallerID shows up as
> theirs, when in reality they have already press the transfer button a
second
> time. We then don't answer the phone professionally since we think that
it
> is our employee calling us.