Brad Templeton
2006-Nov-22 13:18 UTC
[asterisk-users] Call park on Linksys 922 and similar phones?
I'm having an issue with call park on my new Linksys 922. It has soft menu keys for doing call transfer (which I always think is a good idea because it's amazing how every phone has a different xfer interface and people always get confused). However, I can't get a good call park working on it. It doesn't respond to the use of "#" for transfer (nor should I want it to, since it has soft transfer keys). If I hit xfer and call 700, the parker does announce the call being parked at 701, but then instead of disconnecting me I hear hold music on the 722 (and continue to hear hold music on the calling phone.) If I hit resume, I am back talking to the calling phone. If I hit xfer again (which is normally how to complete a transfer) both phones disconnect, and the console says that the 922 "got tired of parking." ------------------- I must admit, on a side note, I have never been particularly happy with the parking interface. I know a number of other people feel the same since there have been calls and development efforts for ways to improve it, including hints for BLF, shared/bridged line functionality etc. For the SOHO application, ie. a home pbx, the idea of a parking lot with numbered slots is generally overkill. Such a home is extremely unlikely to ever have more than one call parked in a pickup group, or per PBX frankly. I think a much nicer interface would be to have the first phone simply put the call on hold (which is the typical approach in many key systems) and then dial an extension to "pick up the call that's on hold" in my pickup group. If, as will rarely be the case, more than one call is on hold, I think the best way to deal with it would be to present an IVR that says: "3 Calls are on hold. Please enter the extension that placed the call on hold. Available extensions are 305, 49 and 902." But 99 times out of 100, the interface would amount to putting the call on hold, going to another phone and hitting the "pick up held call" speed dial. Which is what people tend to like in SOHO settings. You can sort of do this if you just insist there is only one parking slot, but it won't handle the rare double-hold case and it's much more to do when putting the call on hold. Any effort been made in this direction?