asterisk users - Oct 2006 - porting numbers in UK telewest/bt/adept

A client used to use BT isdn30 and ported the numbers to telewest
several years ago.
Now, the client moved to adept telecom. I *think* adept resells BT
products. We got new numbers from adept (bt?) and the old pbx on the
telewest lines forwards the calls to the new numbers.
On the adept line I got a digium card in an opteron supermicro server.
ztcfg gives me over 99.99 pretty much all the time.
Client complains about crackling, echo and faint on *some* of the calls,
mostly incoming.
I think the old pbx converts the calls into analogue and back into
digital and that's where a lot of trouble comes from.
Does anyone have any ideas on
a) how to get the numbers ported and from who to whom?
b) does adept really resell bt or have they got their own equipment? Are
numbers ported to adept or to bt?
c) are there any other ideas on how one could cut out the old pbx?

Any experts on porting numbers in the uk here? ;-)

Thank you,

Conrad

On 26 Oct 2006, at 11:59, Conrad Wood wrote:
> A client used to use BT isdn30 and ported the numbers to telewest
> several years ago.
> Now, the client moved to adept telecom. I *think* adept resells BT
> products. We got new numbers from adept (bt?) and the old pbx on the
> telewest lines forwards the calls to the new numbers.
> On the adept line I got a digium card in an opteron supermicro server.
> ztcfg gives me over 99.99 pretty much all the time.
> Client complains about crackling, echo and faint on *some* of the  
> calls,
> mostly incoming.
> I think the old pbx converts the calls into analogue and back into
> digital and that's where a lot of trouble comes from.
> Does anyone have any ideas on
> a) how to get the numbers ported and from who to whom?
> b) does adept really resell bt or have they got their own  
> equipment? Are
> numbers ported to adept or to bt?
> c) are there any other ideas on how one could cut out the old pbx?
>
> Any experts on porting numbers in the uk here? ;-)
Yep, it is your legal _right_ to have the numbers ported in a  
reasonable time/cost.
Point this out to them and ask what the complaints escalation
procedure is. That should get their attention.

I admit that moving twice is a bit unusual, but I successfully moved
some BT basic rate numbers from BT to NTL (who now own telewest).
It took a couple of weeks and a few faxes.

T.

Tim Panton

www.mexuar.com

>>
>> Any experts on porting numbers in the uk here? ;-)
> Yep, it is your legal _right_ to have the numbers ported in a
reasonable time/cost.
> Point this out to them and ask what the complaints escalation
procedure is. That should get their attention.

Can you point me to the law that gives you the legal right to port
numbers between providers? As far as I was aware they had to have a
porting agreement with the new carrier to able to do this.

On 26 Oct 2006, at 11:59, Conrad Wood wrote:
> A client used to use BT isdn30 and ported the numbers to telewest
> several years ago.
> Now, the client moved to adept telecom. I *think* adept resells BT
> products. We got new numbers from adept (bt?) and the old pbx on the
> telewest lines forwards the calls to the new numbers.
What is the old PBX and how are Telewest presenting?

We had Telewest lines once and they were the same RJ-45 ISDN 30 as  
BT. Would it not be possible to use a dual port card and use Adept  
for the outgoing and Telewest for the incoming service?
>
-- 
Matthew Thompson
matt.thompson@actuality.co.uk

On 29 Oct 2006, at 11:02, Matthew Thompson wrote:
>
> On 26 Oct 2006, at 11:59, Conrad Wood wrote:
>
>> A client used to use BT isdn30 and ported the numbers to telewest
>> several years ago.
>> Now, the client moved to adept telecom. I *think* adept resells BT
>> products. We got new numbers from adept (bt?) and the old pbx on the
>> telewest lines forwards the calls to the new numbers.
>
> What is the old PBX and how are Telewest presenting?
>
> We had Telewest lines once and they were the same RJ-45 ISDN 30 as BT. 
> Would it not be possible to use a dual port card and use Adept for the 
> outgoing and Telewest for the incoming service?
>
>>
>>
Ah - I forgot to mention that there are 2 offices involved. The client 
moved to new premises and the telewest lines are in the old office, 
Adept in the new office.
Otherwise I would do as you suggest, yes.

Conrad