asterisk users - Apr 2006 - Cannot dial out with Polycom 501 after upgrade

Polycom IP501
Assembly: 2345-11500-040 Rev: B
Bootrom: 3.1.0.0269
SIP Ver: 1.6.5.0043

I can dial other extensions internally, and can get to voicemail, but
when I try an outside number, I hear dial tone, the digits dialed, yet
nothing happens when I press "Send".

Nothing appears on the Asterisk CLI screen.

This phone worked briefly before upgrading from br:2.6.1 and sip:1.6.2

I've heard that I can't go back to bootrom versions 2.x once having
upgraded it to 3.x.

Any clues where I should begin my search for an answer?

Thanks!

Jim

On Monday 17 April 2006 10:17, Jim Rice wrote:
> I can dial other extensions internally, and can get to voicemail, but
> when I try an outside number, I hear dial tone, the digits dialed, yet
> nothing happens when I press "Send".
a sip debug on the asterisk console will give you a ton of data if it's 
getting to the asterisk box...  I guess that's your first step, to see if
the
phone is trying to do some kind of screwy routing or not?

(sip no debug is the command to turn it off after you're sick of seeing all 
the scrolling messages.)

-A.

> I can dial other extensions internally, and can get to voicemail, but
> when I try an outside number, I hear dial tone, the digits dialed, yet
> nothing happens when I press "Send".
> 
> Nothing appears on the Asterisk CLI screen.
> 

Did the upgrade modify the dialplan setting on your phone? This sounds
suspiciously like trying to dial a number that is not matched or allowed
by the dialplan.