Hello, I'm trying to sum up current options for doing small (up to 20 agents) inbound-only CC. I've found: astguiclient, maybe there are some other CC solutions? And on the other side: witch is better to have 20 PC w/ softphones or one T1 channel bank and normal phones with hands-free sets. (whitch set whould you recomend) ? kd, -- Krzysztof Drewicz Affordable 2/4 span E1/T1 PCI-cards. 100% Asterisk compatible. See http://4e1.pl
What are your other requirements? For inbound-only you can just use Asterisk Queues without having to install any other outside software. We switched to Channelbanks 18 months ago and our dropped calls went down when we did, they are also much easier to configure and maintain, although you do have to wire them when you set it up which isn't always pleasant. MATT--- On 4/6/06, Krzysztof Drewicz <asterisk@4e1.pl> wrote:> Hello, > > I'm trying to sum up current options for doing small (up to 20 agents) > inbound-only CC. > > > I've found: astguiclient, maybe there are some other CC solutions? > > And on the other side: witch is better to have 20 PC w/ softphones or > one T1 channel bank and normal phones with hands-free sets. (whitch set > whould you recomend) ? > > kd, > > -- > Krzysztof Drewicz > Affordable 2/4 span E1/T1 PCI-cards. 100% Asterisk compatible. > See http://4e1.pl > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
I am currently looking at the Aheeva solution. It is pricey but has a lot of features out of the box. Further integration into systems may prove problematic however. Thanks, Steve Totaro> -----Original Message----- > From: Erick Perez [mailto:eaperezh@gmail.com] > Sent: Thursday, April 06, 2006 4:54 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Call/Contact Center. > > What about the Digium TDM2460E (24 analog ports) instead of using a > channel bank? > and the aastra 480e (analog phones) > > On the other hand, you ca go voip with he SPA-941 (two line) or the > SPA-942 (four line) and save the channel bank, or the TDM2460E card. > > > > On 4/6/06, Krzysztof Drewicz <asterisk@4e1.pl> wrote: > > Hello, > > > > I'm trying to sum up current options for doing small (up to 20agents)> > inbound-only CC. > > > > > > I've found: astguiclient, maybe there are some other CC solutions? > > > > And on the other side: witch is better to have 20 PC w/ softphonesor> > one T1 channel bank and normal phones with hands-free sets. (whitchset> > whould you recomend) ? > > > > kd, > > > > -- > > Krzysztof Drewicz > > Affordable 2/4 span E1/T1 PCI-cards. 100% Asterisk compatible. > > See http://4e1.pl > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > Asterisk-Users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > -- > > ------------------------------------------- > Erick Perez > Linux User 376588 > http://counter.li.org/ (Get counted!!!) > Panama, Republic of Panama > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
What about the Digium TDM2460E (24 analog ports) instead of using a channel bank? and the aastra 480e (analog phones) On the other hand, you ca go voip with he SPA-941 (two line) or the SPA-942 (four line) and save the channel bank, or the TDM2460E card. On 4/6/06, Krzysztof Drewicz <asterisk@4e1.pl> wrote:> Hello, > > I'm trying to sum up current options for doing small (up to 20 agents) > inbound-only CC. > > > I've found: astguiclient, maybe there are some other CC solutions? > > And on the other side: witch is better to have 20 PC w/ softphones or > one T1 channel bank and normal phones with hands-free sets. (whitch set > whould you recomend) ? > > kd, > > -- > Krzysztof Drewicz > Affordable 2/4 span E1/T1 PCI-cards. 100% Asterisk compatible. > See http://4e1.pl > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-- ------------------------------------------- Erick Perez Linux User 376588 http://counter.li.org/ (Get counted!!!) Panama, Republic of Panama
Erick Perez napisa?(a):> What about the Digium TDM2460E (24 analog ports) instead of using a > channel bank? > and the aastra 480e (analog phones) > > On the other hand, you ca go voip with he SPA-941 (two line) or the > SPA-942 (four line) and save the channel bank, or the TDM2460E card.Channel bank gives live upgrade possibility. I could bring another one channel bank, do a ztcfg, do asterisk reload and having total downtime less than 1 minute, which is less then required level. While TDM2460E stops at 4 (guessing) cards in one PC box. (and 5th card for Telco connection, a card with at less 24*4=96 public access channels). So i think that TDM is not very good option. While SIP ATA gates give me almost as low as 0 s down time, they require more work on asterisk Box (cpu, net). maybe someone could say which channel bank to choose: a) Zhone->cheepest b) Adtran 750 discontinued c) Rhino, good but expensive. Anyone wiling to share his experience with above hardware? kd, -- Krzysztof Drewicz Affordable 2/4 span E1/T1 PCI-cards. 100% Asterisk compatible. See http://4e1.pl