asterisk users - Mar 2005 - Call Center software opensource or commercia l

Hello,

We use and develop the astGUIclient suite. It is Open-source(as in GPL) and
offers Inbound and Outbound call center functions with reports, ACD,
monitoring, recording and very basic IVR scripts. Complex IVR functions need
to be custom programmed within Asterisk but that is not really that hard. It
works across multiple Asterisk servers and we are using it currently at 5
locations including our main office which has over 100 agent seats.

http://astguiclient.sf.net/

There is also Aheeva- http://www.aheeva.com/ for a commercial Asterisk call
center solution that offers a ton of functionality for a price.

That's about all I know of for full Asterisk call center suites.

Let me know if you have any questions about astGUIclient.

MATT---



-----Original Message-----
From: Erick Perez [mailto:eaperezh@gmail.com]
Sent: Tuesday, March 15, 2005 10:13 AM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] Call Center software opensource or commercial


Hi there, we are looking for an opensource or commercial * based Call
Center.
Full ACD, call monitoring, multiple queue, IVR, voicemail, management,
reporting, CDR, etc is needed. over 100 seat can be the initial target
and will grow in a very short time.

SIP phones will be used and multiple E1 lines incoming, so to provide
full failover a cluster of * machines or some other form of redundancy
must be used.

I'm sure custom programming will be requiered so offerings are
accepted but all work will be done remotely since we are in Central
America (unless you happen to live in our country of course...)

Any real experiences with * on this?

please for commercial offer reply off-list to eaperezh@gmail.com since
I think the rules of this forum prohibits commercial offerings.

So far i have found
http://www.aspect.com/
http://www.ebiitech.com/

Thanks in advance,


-- 

-------------------------------------------
Erick Perez
Linux User 376588
http://counter.li.org/  (Get counted!!!)
Panama, Republic of Panama
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Hello,

We tried a Dual Processor AMD system last year and were greatly
dissapointed. A single P4 system was much cheaper and actually outperformed
the Dual AMD. 

Is anyone actually running an octal AMD system out there? 

In our experience having more processors doesn't really matter on the x86
platform because of the limitations of the motherboard bus.

I would love to see real benchmarks for PowerPC/Apple hardware as well as
other Asterisk-capable hardware platforms. And seeing the cost of those
systems would be very helpful as well(to get a price per line ratio on each
system).

MATT---

-----Original Message-----
From: ht@phonitel.com [mailto:ht@phonitel.com]
Sent: Wednesday, March 16, 2005 11:22 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Call Center software opensource or
commercial


Thanks Kevin for this info,

If we want a box that can perform 60 calls. What would be apoproximate
budget
for that using AMD x86-64 ?

?Selon "Kevin P. Fleming" <kpfleming@starnetworks.us>:
> Erick Perez wrote:
> > And what people are using to deploy super servers with astersik?
> > Itanium with linux? clusters of itanium with linux? or some RISC
> > processor with some *nix? cause it seems asterisk is only 100%
> > supported on Linux/Intel
> > or am i totally wrong?
>
> The highest-performing "standard" hardware to run Asterisk on
today
> would be quad/octal Opteron (AMD X86-64) boxes.
>
> In fact, hardware like that will very likely outperform the Altix system
> that Signate did their benchmarking on, for quite a lot less money.
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