Rajkumar S
2006-Feb-19 21:34 UTC
[Asterisk-Users] Queue Messages now playing when caller is inside queue
Hi,
I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h and
it's
running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4 from
source and
copied all config files from original to the new server. But when a caller lands
inside
the queue no queue message is getting played. The gsm files are present in
proper
locations, whcih I am able to play using Playback with this stanza:
exten => 900,1,Playback(queue-youarenext)
exten => 900,2,Playback(queue-thereare)
exten => 900,3,Playback(digits/three)
exten => 900,4,Playback(queue-callswaiting)
exten => 900,5,Playback(vm-ivr)
The queue is invoked by:
exten => s,1,Background(Welcome)
exten => s,2,Queue(callcenter|tT|||300)
extern => s,3,Hangup
When I tried
exten => s,2,Queue(callcenter|tTr|||300)
It was ringing with out music on hold, but again with out any announcement.
Queue.conf is:
[general]
[default]
[callcenter]
music=default
leavewhenempty = yes
monitor-format = wav
strategy=rrmemory
timeout=15
retry=5
servicelevel = 60
wrapuptime=5
eventwhencalled = yes
eventmemberstatusoff = no
maxlen = 0
announce-frequency = 120
announce-holdtime = yes
queue-thankyou = "vm-ivr"
queue-youarenext = "queue-youarenext" ; ("You are now first in
line.")
queue-thereare = "queue-thereare" ; ("You are Currently caller
no")
queue-callswaiting = "queue-callswaiting" ; ("calls
waiting.")
queue-holdtime = "queue-holdtime" ; ("The current est. holdtime
is")
queue-minutes = "queue-minutes" ; ("minutes.")
context=vm
member => Agent/1000
member => Agent/1001
member => Agent/1002
member => Agent/1003
member => Agent/1004
member => Agent/1005
The funny part is that it's working perfectly in the old setup. Did I make
some mistake
some where?
I am running on debian stable and asterisk was compiled with simple make;make
install.
raj
David Ankers
2006-Feb-19 21:45 UTC
[Asterisk-Users] Queue Messages now playing when caller is insidequeue
Don't you need an
exten => s,1,Answer
???
-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Rajkumar S
Sent: Monday, 20 February 2006 3:34 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Queue Messages now playing when caller is
insidequeue
Hi,
I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h
and it's
running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4
from source and
copied all config files from original to the new server. But when a caller
lands inside
the queue no queue message is getting played. The gsm files are present in
proper
locations, whcih I am able to play using Playback with this stanza:
exten => 900,1,Playback(queue-youarenext)
exten => 900,2,Playback(queue-thereare)
exten => 900,3,Playback(digits/three)
exten => 900,4,Playback(queue-callswaiting)
exten => 900,5,Playback(vm-ivr)
The queue is invoked by:
exten => s,1,Background(Welcome)
exten => s,2,Queue(callcenter|tT|||300)
extern => s,3,Hangup
When I tried
exten => s,2,Queue(callcenter|tTr|||300)
It was ringing with out music on hold, but again with out any announcement.
Queue.conf is:
[general]
[default]
[callcenter]
music=default
leavewhenempty = yes
monitor-format = wav
strategy=rrmemory
timeout=15
retry=5
servicelevel = 60
wrapuptime=5
eventwhencalled = yes
eventmemberstatusoff = no
maxlen = 0
announce-frequency = 120
announce-holdtime = yes
queue-thankyou = "vm-ivr"
queue-youarenext = "queue-youarenext" ; ("You are now first in
line.")
queue-thereare = "queue-thereare" ; ("You are Currently caller
no")
queue-callswaiting = "queue-callswaiting" ; ("calls
waiting.")
queue-holdtime = "queue-holdtime" ; ("The current est. holdtime
is")
queue-minutes = "queue-minutes" ; ("minutes.")
context=vm
member => Agent/1000
member => Agent/1001
member => Agent/1002
member => Agent/1003
member => Agent/1004
member => Agent/1005
The funny part is that it's working perfectly in the old setup. Did I make
some mistake
some where?
I am running on debian stable and asterisk was compiled with simple
make;make install.
raj
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