asterisk users - Jan 2006 - Company directory not finding names... sometimes.

I am using Asterisk 1.2 and have had several complaints of people
calling in and using the company directory to find an extension by first
name and being told that no entry is found for the name dialed (they are
definitely dialing the proper name). However I try it and others have
tried it and it works fine.

 

Has anyone else experienced this? Any suggestions on how I can
diagnose/fix this? Thanks!

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David C. Nicosia wrote:
> I am using Asterisk 1.2 and have had several complaints of people 
> calling in and using the company directory to find an extension by 
> first name and being told that no entry is found for the name dialed 
> (they are definitely dialing the proper name). However I try it and 
> others have tried it and it works fine.
>
>
I believe it goes against last name.

Doug

You can search by either:

Directory(vm-context[|dial-context[|options]])

The 'f' option causes the directory to match based on the first name in
voicemail.conf instead of the last name

-----Original Message-----
From: Doug Lytle [mailto:support@drdos.info] 
Sent: Thursday, January 12, 2006 10:55 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Company directory not finding names...
sometimes.

David C. Nicosia wrote:
> I am using Asterisk 1.2 and have had several complaints of people 
> calling in and using the company directory to find an extension by 
> first name and being told that no entry is found for the name dialed 
> (they are definitely dialing the proper name). However I try it and 
> others have tried it and it works fine.
>
>
I believe it goes against last name.

Doug