asterisk users - Jul 2005 - Queues and timeouts

I've got several agents on a queue. However, they often forget to go 
"not ready" or log off when they can't answer the phone.

I would like a person calling my queue to be on the queue for a max of 2 
minutes, and I'm using the rrmemory strategy.

I put a timeout of 12 on the call to my agent in the [AgentQ] context 
(they log on using Agentlogincallback). It all seems to work ok, except 
that I get a load of "pbx.c: Timeout, but no rule 't' in context 
'AgentQ'" in the error log. What would I use in the 't'
rule to stop
this error from ocurring ?

/* extensions.conf portion for calling agent */
...
[AgentQ]

exten => _6XXX,1,Dial(SIP/${EXTEN},12)
...

/* extensions.conf portion for calling the q */
...
[macro-callq]
exten => s,1,Answer()
exten => s,2,GotoIfTime(${ARG4},${ARG5},*,*?s,4)
exten => s,3,Goto(s,6)
exten => s,4,Playback(${ARG3})
exten => s,5,Queue(${ARG2},nt,,,120)
exten => s,6,Voicemail(su${ARG1})
exten => s,7,Hangup()
...


Julian.

On Thu, 2005-07-21 at 15:30 +0100, Asterisk wrote:
> I've got several agents on a queue. However, they often forget to go 
> "not ready" or log off when they can't answer the phone.
> 
> I would like a person calling my queue to be on the queue for a max of 2 
> minutes, and I'm using the rrmemory strategy.
> 
> I put a timeout of 12 on the call to my agent in the [AgentQ] context 
> (they log on using Agentlogincallback). It all seems to work ok, except 
> that I get a load of "pbx.c: Timeout, but no rule 't' in
context
> 'AgentQ'" in the error log. What would I use in the
't' rule to stop
> this error from ocurring ?
Easy one :)
> /* extensions.conf portion for calling agent */
> ...
> [AgentQ]
> 
> exten => _6XXX,1,Dial(SIP/${EXTEN},12)
> ...
You have ... so I don't know what that means, but perhaps you could add:
exten => _6XXX,2,Busy
exten => _6XXX,3,Hangup