asterisk users - Mar 2005 - Call Center software opensource or commercial

Hi there, we are looking for an opensource or commercial * based Call Center.
Full ACD, call monitoring, multiple queue, IVR, voicemail, management,
reporting, CDR, etc is needed. over 100 seat can be the initial target
and will grow in a very short time.

SIP phones will be used and multiple E1 lines incoming, so to provide
full failover a cluster of * machines or some other form of redundancy
must be used.

I'm sure custom programming will be requiered so offerings are
accepted but all work will be done remotely since we are in Central
America (unless you happen to live in our country of course...)

Any real experiences with * on this?

please for commercial offer reply off-list to eaperezh@gmail.com since
I think the rules of this forum prohibits commercial offerings.

So far i have found
http://www.aspect.com/
http://www.ebiitech.com/

Thanks in advance,


-- 

-------------------------------------------
Erick Perez
Linux User 376588
http://counter.li.org/  (Get counted!!!)
Panama, Republic of Panama

On Tue, 15 Mar 2005, Erick Perez wrote:
> Hi there, we are looking for an opensource or commercial * based Call
Center.
> Full ACD, call monitoring, multiple queue, IVR, voicemail, management,
> reporting, CDR, etc is needed. over 100 seat can be the initial target
> and will grow in a very short time.
> 
> SIP phones will be used and multiple E1 lines incoming, so to provide
> full failover a cluster of * machines or some other form of redundancy
> must be used.
> 
> I'm sure custom programming will be requiered so offerings are
> accepted but all work will be done remotely since we are in Central
> America (unless you happen to live in our country of course...)
> 
> Any real experiences with * on this?
You can create a quite flexible callcenter solution from ICD (search for
app_icd). It is more of a framework to create a call center solution than 
a finished product. It is increadible flexible though.

Peter

And it will give you more flexibility for future development.

Having sold pabx/call centre technology in the past I'm still blown away
with how good Asterisk is on an even price basis, the fact that Asterisk
is 1/3rd at the most the price leaves everything else for dead.


Cheers,
Dean


-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Matt
Riddell
Sent: Tuesday, March 15, 2005 5:19 PM
To: Erick Perez; Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Call Center software opensource or
commercial

Alternatively you could get someone to custom develop a solution for 
you.  Believe me the prices are not as bad as you may initially think!

:)

-- 
Cheers,

Matt Riddell
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Thanks Kevin for this info,

If we want a box that can perform 60 calls. What would be apoproximate budget
for that using AMD x86-64 ?

?Selon "Kevin P. Fleming" <kpfleming@starnetworks.us>:
> Erick Perez wrote:
> > And what people are using to deploy super servers with astersik?
> > Itanium with linux? clusters of itanium with linux? or some RISC
> > processor with some *nix? cause it seems asterisk is only 100%
> > supported on Linux/Intel
> > or am i totally wrong?
>
> The highest-performing "standard" hardware to run Asterisk on
today
> would be quad/octal Opteron (AMD X86-64) boxes.
>
> In fact, hardware like that will very likely outperform the Altix system
> that Signate did their benchmarking on, for quite a lot less money.
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ht@phonitel.com wrote:
> If we want a box that can perform 60 calls. What would be apoproximate
budget
> for that using AMD x86-64 ?
60 calls can easily be done on a 3.4GHz Pentium 4 box, no special 
hardware is required.

On Wed, 2005-03-16 at 18:31, Kevin P. Fleming wrote:
> ht@phonitel.com wrote:
> 
> > If we want a box that can perform 60 calls. What would be apoproximate
budget
> > for that using AMD x86-64 ?
> 
> 60 calls can easily be done on a 3.4GHz Pentium 4 box, no special 
> hardware is required.
Is that with channels recording ? ;)
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Vladyslav wrote:
> Is that with channels recording ? ;)
If you have a fast disk subsystem, yes. Recording calls is not CPU 
intensive, only transcoding is (at that call volume, anyway).

>Is that with channels recording ? ;)
>
>  
>
>>_______________________________________________
>>    
>>
We are running 40-50 simultanious calls at the call center here, and 
recording everycall in and out, with no problems
On a Pentium 3ghz with 1gig ram.

Kyle

> >Is that with channels recording ? ;)
> >
> >>
> We are running 40-50 simultanious calls at the call center here, and 
> recording everycall in and out, with no problems
> On a Pentium 3ghz with 1gig ram.
Can you share with us what type of system this is (or motherboard
model if not a commercial system)?