Alain Bautista
2004-Aug-02 12:54 UTC
[Asterisk-Users] Asterisk as Front-End for Artisoft Televantage 6
Anyone had experience 'marrying' the two? We had setup * to front end Artisoft's Televantage. It works with some issues need to be resolved: - Inbound calls could not properly handled and routed by Televantage's Call Classifier. It goes directly to the Televantage's default auto attendant. Correct digits not being passed by * to Televantege? - The caller's Caller ID does not appear on Televantage's Viewpoint/Call Monitor - Televantage Viewpoint/Call Monitor does not display and monitor all other incoming calls from the same queue. It can only display the active call of the agent. Additional questions: Can asterisk classify calls based on the DID? DNIS? How about having multiple 800 numbers tied to 1 DID number? How is this implemented. Sorry for what seems to be a no-brainer questions. I'm new to this. All inputs are appreciated. Thanks!
Jason Williams
2004-Aug-03 02:18 UTC
[Asterisk-Users] Asterisk as Front-End for Artisoft Televantage 6
On Mon, 2 Aug 2004 12:54:59 -0700, Alain Bautista <alain@allianceglobal.com> wrote:> Anyone had experience 'marrying' the two? > We had setup * to front end Artisoft's Televantage. > It works with some issues need to be resolved: > - Inbound calls could not properly handled and routed by Televantage's > Call Classifier. It goes directly to the Televantage's default autoSome more information on how the two systems are connected would help are you using PRI, T1, Analogue etc... Jason