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televantage
2004 Aug 02
1
Asterisk as Front-End for Artisoft Televantage 6
...had setup * to front end Artisoft's Televantage.
It works with some issues need to be resolved:
- Inbound calls could not properly handled and routed by Televantage's
Call Classifier. It goes directly to the Televantage's default auto
attendant. Correct digits not being passed by * to Televantege?
- The caller's Caller ID does not appear on Televantage's Viewpoint/Call
Monitor
- Televantage Viewpoint/Call Monitor does not display and monitor all
other incoming calls from the same queue. It can only display the active
call of the agent.
Additional questions:
Can asterisk classify c...