is it possible to do with asterisk something like this how ? maybe some copy of extensions and some other file ..pls. call to asterisk server -> user 100 is busy -> recorded msg say "all lines are busy , pls wait" ,"you are second caller in 'queue', pls wait" -> caller is on hold till user 100 busy then ring user 100 (ext100) another call to asterisk server -> user 100 is busy (same as up) -> recorded msg say "all lines are busy , pls wait" , "you are third caller in 'queue', pls wait" -> caller is on hold till this call is on second level than asterisk say "you are second caller in 'queue', pls wait" -> caller is on hold till user 100 busy then ring user 100 (ext100) or simplier "call queues" :) tnx Thomas
yes. look @ app_queue in asterisk. matteo. Il gio, 2003-04-24 alle 18:18, Tomaz Izanc ha scritto:> is it possible to do with asterisk something like this > how ? maybe some copy of extensions and some other file ..pls. > > > call to asterisk server -> user 100 is busy -> recorded msg say "all > lines are busy , pls wait" ,"you are second caller in 'queue', pls wait" > -> caller is on hold till user 100 busy then ring user 100 (ext100) > another call to asterisk server -> user 100 is busy (same as up) -> > recorded msg say "all lines are busy , pls wait" , "you are third caller > in 'queue', pls wait" -> caller is on hold till this call is on second level > than asterisk say "you are second caller in 'queue', pls wait" -> caller > is on hold till user 100 busy then ring user 100 (ext100) > > or simplier "call queues" :) > > > tnx > Thomas > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users
I have setup AgentCallbackLogin and the agents have been logged in successfully. However when calls are queued and an agent picks up the call. It just hang up the call. On the command console it does say the agent "agent 1001 hang up on customers. they must be pissed off". I agreed. My queues.conf file: [agents] ackcall=no agent => 1001,1001,xx ss My queues.conf file: [incoming] announce = incoming strategy=ringall musice = default member => Agent/1001 member => Agent/1002 My extensions.conf : exten => 28,1,AgentCallbackLogin(|@local) exten => 29,1,Queue(incoming) In order to annonce to agent the correct queue does it have to have a gsm file to playback the name of the queue ie "incoming" in this case? -- David Kwok Iaxtel/FWD # 17001813482 ext 1002 -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/x-pkcs7-signature Size: 1878 bytes Desc: S/MIME Cryptographic Signature Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20040130/360a7a5c/smime.bin
I have setup AgentCallbackLogin and the agents have been logged in successfully. However when calls are queued and an agent picks up the call. It just hang up the call. On the command console it does say the agent "agent 1001 hang up on customers. they must be pissed off". I agreed. My queues.conf file: [agents] ackcall=no agent => 1001,1001,xx ss My queues.conf file: [incoming] announce = incoming strategy=ringall musice = default member => Agent/1001 member => Agent/1002 My extensions.conf : exten => 28,1,AgentCallbackLogin(|@local) exten => 29,1,Queue(incoming) In order to annonce to agent the correct queue does it have to have a gsm file to playback the name of the queue ie "incoming" in this case? -- David Kwok Iaxtel/FWD # 17001813482 ext 1002 -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/x-pkcs7-signature Size: 1878 bytes Desc: S/MIME Cryptographic Signature Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20040201/e9a99cea/smime.bin
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On Tue, 10 Feb 2004, Jonathan Stanton @ Home wrote:> Any ideas / sugestions welcome.Having the queue calls delivered to an agent login would appear to be the easiest way to do it - just log in the agent on any phone you like, and calls will be diverted to that phone. As another poster noted, one little gotcha is that if your announcement file is missing, the calls will be disconnected when you try to answer them. -- Jon Stockill jon@stockill.org.uk
Hello I am new to asterisk I want to setup the call queues where it will ring multiple devices at the same time and send the call to the first one that is picked up. There doesn't need to be an agent login for this I don't think I just want setup so no login is required. Please help -Jeremy
Hi, I'm want to do something slighty different with call queues than the config allows... I wish to have things work in an 'overflowish' manner. Ie, it works just like 'roundrobin', where it rings on one phone, no answer, rings on the next etc etc, except I want it to keep ringing on all phones that have rung so far. For example, call comes in, phone 1 rings, in 15 seconds, phone 2 starts to ring while phone 1 keeps rining. in a further 15 seconds, phone 3 starts to ring while 1 and 2 are still ringing etc etc. I'd code it in myself, but I'm not a C coder :) Does anyone have any solutions for this? The only way I personally could potentially do something like this is with some dialplan magic and an AGI script perhaps. Cheers, -Shaun
Hi, I do have two questions regarding call queues: 1) How can I reach that waiting calls are also removed on removing the last agent listening to the queue. All I found is the switch to prevent new calls enter the queue after the last agent left. 2) Currently my queue does ring the agent after playing the "you are first". How can I have the phone start ringing while the message is played? Elmar