similar to: Agents login

Hi List, Were upgrading our network switches and need to create multiple VLAN groups, but since our Squid Proxy (Transparent Proxy) Server should be accessible to all VLAN groups we need to setup a trunk grouping inside our Squid Proxy Box. Is anyone has a documentation or code on how to implement trunk grouping? Your thoughts will be highly appreciated. Regards, Malvin

I am developing an ACD front end using Asterisk 1.2.14. I heard that AgentCallBackLogin will be deprecated in future version of *. Is this true? If it is, how can I use AddQueueMember to replace AgentCallBackLogin? I mean to login an agent in multiple queues at once. I have multiple queues and a lot of agents defined in queues.conf and agents.conf. Each agent may login more than one queue. It

Has anyone used the H option for Queue() with Callback queues? I want customers in my queues to be able to jump out to voicemail when they get tired of waiting, but in my setup when I pretend to be a customer and press '*' [when I am waiting in the queue] I see the message 'User hit * to disconnect call.' but then just jump out to the outer loop where queued callers wait to

Can anyone confirm that the feature listed below works? I'm using AgentCallbackLogin and it never seems to log the agent off if they don't answer. /etc/asterisk/agents.conf ; Define autologoff times if appropriate. This is how long ; the phone has to ring with no answer before the agent is ; automatically logged off (in seconds) ; autologoff=15 -- Go to

Hello, using asterisk 1.8.11.1 using realtime queues When trying to remove a queue member, I get the following : -- Executing [122 at from-TESTCORP:2] RemoveQueueMember("SIP/testcorp5-0000000c", "testcorpq1,SIP/testcorp7") in new stack WARNING[18788]: app_queue.c:5653 rqm_exec: Unable to remove interface from queue 'testcorpq1': 'SIP/testcorp7' is not a

Hi, I'm trying to build a call center application that allows attendants to come in the morning and dial a certain extension to make their extension available. I wouldn't like to use the AgentLogin app because their line would need to stay off-hook (is this correct?) Is there any SET channel status command that would allow me to do something like this? PauloHM -------------- next

I want to include a new context in my exensions.conf I have read this page http://www.voip-info.org/wiki-Asterisk+howto+dial+plan and I can sort of follow it?! I have a context [local] that I know zapata.conf points to, I have edited extensions.conf and put in my phone, sip and iax extensions. I want to add an sms context. I understand that all calls go through my [local] context and I have

I've just installed asterisk as a new phone system for our office but am having difficulty with the queues. Specifically I need a way to redirect our sales queue to voicemail when no one is logged in to the queue. I see I can use the joinonempty=no setting, however this setting doesn't work if you use the agent functionality (at least not with AgentCallbackLogin). I could, of

Dear Group, I have been successful in setting up the Agents, queues and getting agents to log in. Is there a way that I could configure the system so that the agent is called back. i.e. the agent logs into the system, a call is destined for them and their phone rings. If some one has this setup I would be very interested in hearing from them. Warm Regards and Thanks --------------- Shad

First off this is not my work for extensions.conf it is modified from http://leifmadsen.wordpress.com/2009/07/15/migrating-from-agentcallbackl ogin-to-standard-dialplan-methods-part-1/ So credit to Leif Madsen <http://www.leifmadsen.com> But as to my question [AgentLogin] ;A replaced version of AgentCallbackLogin() using a GoSub() ; exten =>

Hi, I'm sure some else has been facing this problem. I want to record all the call coming in my queue. I want this format: YYYYMMDD-HHMMSS-AgentID-CallerId - UniqueID. I'm using the monitor feature inside the queue.conf. I can't use the agents.conf monitor features because I'm using dynamic agent (addqueuemember) The problem I'm facing is that I can

Hello Everyone, I'm looking for help/ideas on how to do the following: I have a couple of people out of many (the couple of people randomly change) who log into an "on-call" queue. A call comes in and it rings the "on-call" extensions, but no one answers. I would like the call to then try the cell-phones of just the people that are logged into the "on-call"

Hi All, Anyone know if theres a way to share a Cisco 7940 between hot-desk users? My phones get their setup via SIP .cnf files, that load at boot via tftp, so I'm assuming the configs a failry static. However if I want a phone to be hot-desked, I could have different users sitting there. Is there any concept of "logging on" in these environments? Cheers, Adrian

hi if i have an agents that figure as a member in more than one queue, how can i login / logout him in a specific queue an not in all queues?

Hi I have a problem with the queues on Asterisk. The setup is Asterisk@Home v1.0 with Asterisk 1.0.7. I have 1 queue (4500) set up, with leastrecent strategy. There are no agents configured in this queue. Agents log in by dialing 4500* on their phones. All incoming calls are sent to the queue. Calls wait 120 seconds in the queue, and are then sent to voicemail extension 310. My problem is

I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than once in different extensions (is this a bug?) by passing the callerid to the AgentCallbacklogin funtcion as an option. The problem is that by doing this, agents are not asked for an extension and they cannot logoff (by pressing the #). Any ideas how can agents logoff? -------------- next part

Hi, Is there a way to detect if the caller will be entering an agentless queue? I'd like to be able to redirect any caller who tried to join a queue with no logged in agents, to be redirected to the groups voicemail. Is this possible? I know I could create a menu and an announcement for voicemail (should the user wish to drop from the queue); but they wouldn't know no one was taking

On 12/07/2018 03:36 PM, Administrator TOOTAI wrote: > Le 07/12/2018 à 14:32, hw a écrit : > > [...] >> >> Queues seem to be the only way to have several phones ring at once, or >> are there other ways? > > Dial(SIP/Phone1&SIP/Phone2&...&SIP/Phonex,,) > Good to know, thanks! What are the entries needed in the queue_members table when using

Hi everybody Did anybody by any chance ever work out how to log in and out agents on Asterisk 6+? I used to have it working perfect in Asterisk 1.2 but since I upgraded to 6 the agent login functions are gone and the readme file that came with it made no sense to me. I noticed somebody on the net posted that they had the same problem but used Voicemail to authenticate users, but that seemed a

Hi All, I'm having trouble setting up a queue: I'm using AgentCallBackLogin to login in the queue, but: 1 - When an agent answer the call and another call arrive his phone rings again. 2 - When no there are no one answer the queue the system goes to voicemail of agent 1234 I'm using asterisk-1.2.0-beta1. My configuration is below, Any ideas? Many thanks, Joao Antunes