David Anthony O Reilly
2009-May-15 21:40 UTC
[asterisk-users] Logging In / Out Agents on Asterisk 6 ???
Hi everybody Did anybody by any chance ever work out how to log in and out agents on Asterisk 6+? I used to have it working perfect in Asterisk 1.2 but since I upgraded to 6 the agent login functions are gone and the readme file that came with it made no sense to me. I noticed somebody on the net posted that they had the same problem but used Voicemail to authenticate users, but that seemed a nightmare as I don't use voicemail. As a work around I have all agents online from the conf files and I use Do Not Disturb on the phones but this isn't a nice function as it means other calls outside of the queue cannot come in as all are blocked so not a great login/logout function. If anybody could help provide a sample of how they did it on 6 I would be extremely grateful and will create a WIKI page on it for others as I have been very unlucky trying to work this out. Many thanks David O'Reilly note-I use extensions.ael but I am sure any code that is for extensions.conf will be easily convertable as I love AEL -- _________________________________________ Mr. David Anthony O'Reilly, M.Sc (Mob), B.Sc Comp (Hons) M.Sc MOB Postgraduate @ University College Cork, Ireland - M.Sc (Mob) - 2009 Computer Science Graduate of The University of Dublin, Trinity College - B.Sc (Comp) 2008 Email: oreillda at tcd.ie / dor3 at student.cs.ucc.ie Tel: +353 (0) 86 030 60 32 _________________________________________ -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090515/fcd65168/attachment.htm
Carlos Chavez
2009-May-15 22:02 UTC
[asterisk-users] Logging In / Out Agents on Asterisk 6 ???
Agentcallbacklogin was deprecated in Asterisk 1.4 and eliminated from 1.6 so you now need to use Dynamic Agents. Although they claim that is is simple enough to replace that functionality with dial plan code I have yet to see a one line example that replaces everything the agentcallbacklogin command did. Now you have to use the Addqueuemember command to insert a new agent into a queue. Go to http://www.voip-info.org/wiki/view/Asterisk+cmd +AddQueueMember to see how that command works and the the other commands to remove and pause agents. On Fri, 2009-05-15 at 22:40 +0100, David Anthony O Reilly wrote:> Hi everybody > > Did anybody by any chance ever work out how to log in and out agents > on Asterisk 6+? > > I used to have it working perfect in Asterisk 1.2 but since I upgraded > to 6 the agent login functions are gone and the readme file that came > with it made no sense to me. > > I noticed somebody on the net posted that they had the same problem > but used Voicemail to authenticate users, but that seemed a nightmare > as I don't use voicemail. > > As a work around I have all agents online from the conf files and I > use Do Not Disturb on the phones but this isn't a nice function as it > means other calls outside of the queue cannot come in as all are > blocked so not a great login/logout function. > > If anybody could help provide a sample of how they did it on 6 I would > be extremely grateful and will create a WIKI page on it for others as > I have been very unlucky trying to work this out. > > Many thanks > David O'Reilly > > note-I use extensions.ael but I am sure any code that is for > extensions.conf will be easily convertable as I love AEL > -- > _________________________________________ > > Mr. David Anthony O'Reilly, M.Sc (Mob), B.Sc Comp (Hons) > > M.Sc MOB Postgraduate @ University College Cork, Ireland - M.Sc (Mob) > - 2009 > > Computer Science Graduate of The University of Dublin, Trinity College > - B.Sc (Comp) 2008 > > Email: oreillda at tcd.ie / dor3 at student.cs.ucc.ie > Tel: +353 (0) 86 030 60 32 > _________________________________________ > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-- Telecomunicaciones Abiertas de M?xico S.A. de C.V. Carlos Ch?vez Prats Director de Tecnolog?a +52-55-91169161 ext 2001 -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 197 bytes Desc: This is a digitally signed message part Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20090515/0c1a1ef4/attachment.pgp
Jim Dickenson
2009-May-15 22:16 UTC
[asterisk-users] Logging In / Out Agents on Asterisk 6 ???
Here is what I use:
; #### Agent login logout ####
exten => *20,1,Answer()
exten => *20,n,wait(.0.5)
exten => *20,n,Read(AgentNumber,agent-user)
exten => *20,n,Set(UserID=${DB(ExtenToUser/${AgentNumber})})
exten => *20,n,GotoIf($["${UserID}"=""]?NOUSER)
exten => *20,n,Set(AgentStatus=${DB(users/${UserID}/AgentStatus)})
exten => *20,n,GotoIf($["${AgentStatus}"="1"]?VERIFY)
exten => *20,n,GotoIf($["${AgentStatus}"="2"]?VERIFY)
exten => *20,n(NOUSER),Playback(cfmc/bad-agent)
exten => *20,n,Playback(vm-goodbye)
exten => *20,n,Hangup()
exten => *20,n(VERIFY),VMAuthenticate(${AgentNumber}@ourvm)
exten => *20,n,GotoIf($["${AgentStatus}"="2"]?AGENTOFF)
exten => *20,n,Set(DB(users/${UserID}/AgentStatus)=2)
exten => *20,n,Set(DB(users/${UserID}/AgentDevice)=${CUT(CHANNEL,-,1)})
exten =>
*20,n,AddQueueMember(support,Local/Queue${AgentNumber}@ansqueue,,,,${CUT(CHA
NNEL,-,1)})
; AQMSTATUS can be ADDED | MEMBERALREADY | NOSUCHQUEUE
exten => *20,n,Playback(agent-loginok)
exten => *20,n,Verbose(2,Agent ${AgentNumber} added
${DB(users/${UserID}/AgentDevice)})
exten => *20,n,HangUp()
exten => *20,n(AGENTOFF),Set(DB(users/${UserID}/AgentStatus)=1)
exten => *20,n,Set(OldVal=${DB_DELETE(users/${UserID}/AgentDevice)})
exten => *20,n,RemoveQueueMember(support,Local/Queue${AgentNumber}@ansqueue)
exten => *20,n,Playback(agent-loggedoff)
exten => *20,n,Verbose(2,Agent ${AgentNumber} removed)
exten => *20,n,Hangup()
[ansqueue]
exten => _Queue.,1,Set(AgentNumber=${EXTEN:5})
exten => _Queue.,n,Set(UserID=${DB(ExtenToUser/${AgentNumber})})
exten => _Queue.,n,Set(AgentDevice=${DB(users/${UserID}/AgentDevice)})
exten => _Queue.,n,Verbose(2,Agent ${AgentNumber} status is
${DEVICE_STATE(${AgentDevice})})
exten =>
_Queue.,n,GotoIf($["${DEVICE_STATE(${AgentDevice})}"="NOT_INUSE"]?DIALIT)
exten => _Queue.,n,Busy()
exten => _Queue.,n,HangUp()
exten => _Queue.,n(DIALIT),Dial(${AgentDevice},,g)
exten => _Queue.,n,HangUp()
exten => 201,1,Answer()
exten => 201,n,Wait(0.5)
exten => 201,n,Set(qac=${QUEUE_MEMBER(support,free)})
exten => 201,n,GotoIf($[${qac} > 0]?HAVEAGNT)
exten => 201,n,Verbose(2,No agents free in support queue)
exten => 201,n,Playback(cfmc/support-no-agent)
exten => 201,n,Voicemail(201 at ourvm,u)
exten => 201,n,Playback(goodbye)
exten => 201,n,Hangup()
exten => 201,n(HAVEAGNT),Playback(cfmc/support-intro)
exten => 201,n,Verbose(2,Queuing caller for support agent)
exten => 201,n,Queue(support,nrt,,,120)
exten => 201,n,Verbose(2,Support agent did not answer call)
exten => 201,n,Voicemail(201 at ourvm,b)
exten => 201,n,Playback(goodbye)
exten => 201,n,Hangup()
--
Jim Dickenson
mailto:dickenson at cfmc.com
CfMC
http://www.cfmc.com/
From: David Anthony O Reilly <oreillda at tcd.ie>
Reply-To: Asterisk Users Mailing List - Non-Commercial Discussion
<asterisk-users at lists.digium.com>
Date: Fri, 15 May 2009 22:40:55 +0100
To: <asterisk-users at lists.digium.com>
Subject: [asterisk-users] Logging In / Out Agents on Asterisk 6 ???
Hi everybody
Did anybody by any chance ever work out how to log in and out agents on
Asterisk 6+?
I used to have it working perfect in Asterisk 1.2 but since I upgraded to 6
the agent login functions are gone and the readme file that came with it
made no sense to me.
I noticed somebody on the net posted that they had the same problem but used
Voicemail to authenticate users, but that seemed a nightmare as I don't use
voicemail.
As a work around I have all agents online from the conf files and I use Do
Not Disturb on the phones but this isn't a nice function as it means other
calls outside of the queue cannot come in as all are blocked so not a great
login/logout function.
If anybody could help provide a sample of how they did it on 6 I would be
extremely grateful and will create a WIKI page on it for others as I have
been very unlucky trying to work this out.
Many thanks
David O'Reilly
note-I use extensions.ael but I am sure any code that is for extensions.conf
will be easily convertable as I love AEL
--
_________________________________________
Mr. David Anthony O'Reilly, M.Sc (Mob), B.Sc Comp (Hons)
M.Sc MOB Postgraduate @ University College Cork, Ireland - M.Sc (Mob) - 2009
Computer Science Graduate of The University of Dublin, Trinity College -
B.Sc (Comp) 2008
Email: oreillda at tcd.ie ? ?/ ? ?dor3 at student.cs.ucc.ie
Tel: +353 (0) 86 030 60 32
_________________________________________
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
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