similar to: Queue member status - BUSY

Hi, Is the dev_state can also be used to track a mobile phone's status via SIP? I tried it on several phones(nokia, samsung) but it returns NOANSWER but i can hear a beep beep beep sound indicating that it is currently busy. regards, RYAN ICASIANO

Hello all, I'm trying to prevent answering a channel when a queue is either full or has no members. It seems I'm forced to answer a call before I call Queue() or else the audio is in the early media (which is unacceptable because of the short duration of early media on ISDN). Is there any way to let Queue() automatically answer a channel if the call is going to be placed in the

Hey Everyone, Have a couple of questions here.. Scenario 1: We are working with a client that currently has one support queue with about 10 agents. They are starting to get pretty long hold times for their customers and they have requested three queues. Queue 1 will have a timeout of 4 minutes. After that it will move to Queue 2 which has a default timeout of 3 minutes. After that we will

There are 6 different ${QUEUESTATUS} variable values defined in asterisk 1.2, I am attempting to make sure I have a full understanting of when they would be set; If someone could correct errors with these definitions ot would be appreciated; TIMEOUT - the max time specified in the queue command elapsed, only checked between retries so may not be 100% accurate. FULL - the number of callers

Hello everyone. I got a little problem in here: I want to set up a queue so that if anything of these happens: a) No agents logged in b) All agents busy Then the user gets diverted somewhere. I used this (for testing purposes only, of course): exten => 7080,1,Answer() exten => 7080,n,Queue(teste) exten => 7080,n,Goto(${QUEUESTATUS}) exten => 7080,n(ERROR),NoOp(${QUEUESTATUS}) exten

Hello all, I think Lee has given me a head start, but I'm still running in a circle (at least i'm in the lead). The problem is with my queues. The phones go to their own voicemail after 5 rings. That's about the same time I allow the phone to ring before trying another phone in the queue. Is there a way to tell asterisk....? If this call is coming from a queue, do not follow a

Hello I'm trying to use an AGI that returns the queues status (numbers of available agents, etc ), but I'm having some problems with it (it's still very buggy). Is there any AGI repository with source code samples? Had anyone used an AGI to check queues and agents status? Thanks regards Joao Pereira -- StarTel - A Rede Livre Joao Gomes Pereira www.startel.pt +351 304500650 sip:

I am wondering how many and how often manager connections can be setup and torn down reasonably. here is the scenerio... I have 10 to 20 agents on two queues one with priority over the other I changed this the day before I also implemented a php program that runs every 8 seconds on an automatic refresh It establishes a connection to asterisk and runs a mysql query to update the database

I'm curious what asterisk solutions there are out there for inbound call centers with multiple DIDs. I'm looking for solutions for a setup where single system may have 1000 DIDs going to it, one for each account. Each account may not get that many calls. Solutions that will all reporting on calls coming into different accounts, call routing for queues based on distribution groups. Like

Hi All; It look like there are some free (open source) tools that are used for Asterisk reporting special for call center (to see number of agents logged in, number of calls now, .. etc), and to be used as dashboard. Can someone direct me for something really is suitable and stable? Regards Bilal

Hi, I have Asterisk 1.4.18 and I have been running call center queues on it. Today it suddenly stopped adding inbound calls to queues. I am facing with following error: app_queue.c:3939 queue_exec: unable to join queue "myqueue" In extension file: Queue(myqueue|t|||120) And my agents are joining in following

Hello, I am using 1.4.8 and have a question about Queues. I noticed that if I have an agent logged in using AgentCallBackLogin and that agent is unreachable for some reason (SIP phone unplugged) calls to him/her will completely yack. For example: 1-Agent 500 is the only one logged into queue number 1. 2-A call comes into queue number 1 3-The call is pushed to agent 500 at extension 21 which is

I have a _very_ specific situation where I need queues to work in a very specific manner - I need the queue to only accept one call at a time, even though several phones are attached to it. My memory tells me that queues might have even worked this way in the distant past (pre 1.0)...but I am willing to be mistaken. Is this even remotely possible? PaulH

Hi list; I am looking for an application that can be used with call center, in this application we can integrate the telephony part of the call center (like CTI Client ad so on), any one can advise for a good application to be used with Asterisk Call Center? - Note: The application to be customized easy, to be able to use it with Banking, Telecom, Oil, .. etc. Regards Bilal

Hi there, Does anyone know how to setup an overflow queue? When a call rings on the queue A, if all agents were busy, the call goes to the queue B. If all agents in queue B were busy, then the call stays on both queues until somebody answers it. I think this is a basic ACD feature available on most PBX that support ACD functionality. Does anybody knows how to do it with asterisk??

Hey Guys! We had migrate asterisk 1.2 to 1.8 now big issue is queue system. Before we had 3 queues and we were using AgentCallbackLogin but now its quite difficult to use AddQueueMember. Is there any easy way to logged into multiple queue using AddQueueMember ? and restrict agent for specific queue ? -S -------------- next part -------------- An HTML attachment was scrubbed...

Hi everyone, I'm having a trouble while developing monitoring tool for queues. I'm using C# Sharp & I follow the instruction on http://www.voip-info.org/wiki/view/Asterisk+manager+Example%3A+C+Sharp. My question is how can I get information about how many people are there waiting on queue with this asterisk manager? I want to make that every time there is a call come into the

Hi, Is anyone here using OrderlyStats with asterisk in a call center setting? If so what what is your experience with it? Is that software really free for asterisk users? Or is there a better option out there? Thanks,

Dear All, I have six different campaign and 5 different agent have login on that campaign.*Same thing i have done using agi and database,i never use queue management on this scenario. Agent** can also shuffling one campaign to anther campaign. * Now i want to do some work with queue.I want to use single queue to managing this. Eg: campaign Agent Login A a_1,a_3

I've a big problem with SIP forwarding back into 'ringing groups' creating what can only be described as call storms :-( I have a 'ringing groups' of SIP phones with an effective dialplan (much simplified) like so: ; Purchase ledger [ptsn_inbound] exten => _846061,1,Dial(Local/6061 at groups) .... [groups] exten =>