similar to: Beginners Guide to setting up a Call Centre

Is there is an open source ACD component for Asterisk? Likewise, is there an open source CTI component that will work with Asterisk? Regards, Jim O'Brien -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20040504/e6ee98da/attachment.htm

Dear all, I need to build a PBX based on Asterisk for a call center. I have worked with raw Asterisk but it's hard to work for big implementations think. Also I have worked with Trixbox CE for a small bussines and it was prette good, but I have not have many features like ACD. I know there is another version called Trixbox PRO -specially Call Center edition- that's not free but has got

Hi, (please excuse me for lack of proper jargon usage and the vagueness of description...) i use Asterisk 11.12.1, (well... as included in FreePBX), I have several extensions that can register 2 separate devices (chan_sip) ( FreePBX calls this Devices & Users mode : Users are extension/internal number, devices are the 'SIP Accounts' for the internal 'endpoints' ) (this

Hello, First let me apologize for posting about a GUI topic on here. There's a reason why I did that, and it's because the underlying concept of this is connected to Asterisk.Here's my situation: Twenty wifi clients connecting to our wireless router (Cisco Linksys E4200 loaded with Tomato). All these WiFi clients are running eyeBeam (in case you're wondering where the calls come

Hi, I am looking into advising a client on the pro's and cons of using Installing asterisk on a server vs appliance(e.g digium mypbx). the appliance seems cheaper initially.

Hellos I am using freepbx and asterisk. I am writing an AGI script to edit the values in findmefollow table. The script will enable users to delete and add follow me numbers from their phones. I want it to enable users enable/disable follow me. I can't seem to find a value in the database that deals with enabling/disabling followme. Please help -- Best Regards, James Mutuku Ndeti Agile

Hi list! I'm using Asterisk 1.2.7.1. with FreePBX 2.0.1 on a CentOS 3.7 box. On the * box I also have a samba share where our CRM app can dump call files and a cron script is moving the call files every second to the asterisk directory. Everything goes really quickly, the call file is placed on the samba share and very quickly moved to the asterisk dir, so far so good. But then the call

Hello; I certainly appreciate your response. In fact, I used that exact solution for three of the incoming lines. I setup ring groups and a silent ringtone for each phone. Unfortunately, the last incoming line is more complicated and uses an IVR with multiple input choices, so the solution is not as clear cut as for the other ones. That's why I was trying to look at other options. Best

What is the best asterisk platform to use? What are you guys using? I am looking for something to host either in our data center or at the customer prem where I have the control over the unit and not through a contractor. I dont mind paying a license fee for a front end interface but still would rather not have to pay. Thanks, --Eric -------------- next part -------------- An HTML attachment

Hi all, I've been lurking here and reading the Wiki for a month or so now, getting information on the suitability of Asterisk for my installation. I'm responsible for the technical stuff at a mostly-inbound call centre in Melbourne, Australia. Due to our rapid expansion, it's getting close to the time to put our old beloved Fujitsu 9600 PABX out to pasture. I'm evaluating

See comments below. Henry Devito wrote: > Here's the problem. When I call 555 to login, it asks for the agent ID > which I enter as 501, it asks for the password which I enter as 1234, > then it asks for the extension I dial 501 It then says that extension is > not valid. What am I missing? Of course 501 is valid I can make and > take calls from it now. > > >

All; I have an interesting scenario where I have a small office with maybe half a dozen phones and several incoming lines. The calls are routed based on the DID that people call. What they would like is when a call comes in to a single phone to have all the phones show the CallerID. That way they can decide if they should pick up the call or not using call pickup. I've been looking at

Hi All; Based on what I have to use Trixbox or FreePBX? Can someone advise? Regards Bilal

Hi, How hard is it to integrate asterisk with Microsoft CRM? Thanks for any suggestions, pointers, etc.

Hi all, I was just on the phone with a B2C company in Australia who are looking to integrate an Asterisk solution with their Salesforce.com CRM platform. They are looking for a consultant/team to provide the following functionality * Complex IVR Eg can interface via API into Salesforce for customer service interaction and product initiation. * Call centre Eg basic queues,

Hi all! I have trouble with connection to AMI 1.1 wich enabled on Elastix "*Asterisk Call Manager/1.1* *Action: Login Username: admin Secret: qweasd123* *Response: Error* *Message: Missing action in request*" Elastix versions: "* Kernel* * Linux(x86_64)-2.6.18-348.1.1.el5* * Elastix* * elastix-2.4.0-1* * elastix-portknock-0.0.1-0* * elastix-agenda-2.4.0-1* *

Hi folks, I've been a trixbox user for a few years now but I'm thinking about jumping ship. Trixbox is great, but it's missing two features out of the box which are really important to me: outbound faxing (hylafax) and imap voicemail. I see no indication that they will be included anytime in the near future, so I have a choice to make - I've looked around at Elastix,

Hi Bilal, if you're looking for Asterisk, CRM and even Google Contacts integration, do check out Aptus FonB (www.aptus.com). I believe that's the exact solution you're looking for. Br, Maax __________________________________________________________________ Hi; I used vicidial for call center and I would like to try elastix. Can someone advise about the advantages? Does Elastix

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We are planning to install a voip system based on asterisk for 2000-3000 retail locations and up to 6000-8000 sip accounts/users. Instead of setting up a new, centralized PSTN gateway, we are intend to use a CISCO gateway/router of an existing CISCO voip solution in the headquarter and we must able to call all CISCO based voip phones in the headquarter running together with a CCM. SIP-Phones