All;
I have an interesting scenario where I have a small office with maybe
half a dozen phones and several incoming lines. The calls are routed based
on the DID that people call. What they would like is when a call comes in to
a single phone to have all the phones show the CallerID. That way they can
decide if they should pick up the call or not using call pickup. I've been
looking at products such as the one from Camrivox that interfaces with
different CRM packages or Outlook, but I was wondering if a way was
available to show the calls on their phones.
Thanks in Advance;
John V.
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I could be way off track but have you looked at ring groups. Have all of the phones ring (maybe a mute or special ring tone, if this is possible) so that everyone on the list of extensions sees the incoming call. If no one picks it up by ring x, have it go to another phone or to voice mail. https://www.freepbx.org/ring-group-and-follow-me-ring-strategies-1-of-2/ might be useful. Ron On 08/12/2017 2:17 PM, Tech Support wrote:> > All; > > ??? I have an interesting scenario where I have a small office with > maybe half a dozen phones and several incoming lines. The calls are > routed based on the DID that people call. What they would like is when > a call comes in to a single phone to have all the phones show the > CallerID. That way they can decide if they should pick up the call or > not using call pickup. I?ve been looking at products such as the one > from Camrivox that interfaces with different CRM packages or Outlook, > but I was wondering if a way was available to show the calls on their > phones. > > Thanks in Advance; > > John V. > > >-- Ron Wheeler President Artifact Software Inc email: rwheeler at artifact-software.com skype: ronaldmwheeler phone: 866-970-2435, ext 102 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20171208/7bb182cb/attachment.html>
Hello;
I certainly appreciate your response. In fact, I used that exact
solution for three of the incoming lines. I setup ring groups and a silent
ringtone for each phone. Unfortunately, the last incoming line is more
complicated and uses an IVR with multiple input choices, so the solution is
not as clear cut as for the other ones. That's why I was trying to look at
other options.
Best Regards;
John V.
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Ron Wheeler
Sent: Friday, December 08, 2017 03:06 PM
To: asterisk-users at lists.digium.com
Subject: Re: [asterisk-users] Showing CallerID on multiple phones
I could be way off track but have you looked at ring groups.
Have all of the phones ring (maybe a mute or special ring tone, if this is
possible) so that everyone on the list of extensions sees the incoming call.
If no one picks it up by ring x, have it go to another phone or to voice
mail.
https://www.freepbx.org/ring-group-and-follow-me-ring-strategies-1-of-2/
might be useful.
Ron
On 08/12/2017 2:17 PM, Tech Support wrote:
All;
I have an interesting scenario where I have a small office with maybe
half a dozen phones and several incoming lines. The calls are routed based
on the DID that people call. What they would like is when a call comes in to
a single phone to have all the phones show the CallerID. That way they can
decide if they should pick up the call or not using call pickup. I've been
looking at products such as the one from Camrivox that interfaces with
different CRM packages or Outlook, but I was wondering if a way was
available to show the calls on their phones.
Thanks in Advance;
John V.
--
Ron Wheeler
President
Artifact Software Inc
email: rwheeler at artifact-software.com
skype: ronaldmwheeler
phone: 866-970-2435, ext 102
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