similar to: Queue wrapuptime as Global option

Hello, My question is this, I have a service queue that members follow the service interval (wrapuptime = 30). However, sometimes these members need to call the customer back, thus making an active call. Occurs when this member disconnects the call shortly following section in the queue already sends a new call for him not understanding the range (wrapuptime = 30). My question is if I can

Hi list, I'd like to have the callers to listen to the advertisement (music on hold) before the agents answer them. So, I have wrapuptime=10 in queue.conf, but the call still goes straight to the agents without delay. Here's my queue.conf: [general] persistentmembers = yes [738] musiconhold = empty ;musiconhold = default ;announce = q-738 ;strategy = ringall strategy = rrmemory

Hi! Trying to understand how wrapuptime is working... I have written a small php script that let agents log in/out off a queue. That part is working as a clock but wrapuptime is not doing what I expect. Input Interi?r - Queue Manager 0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (5s holdtime, 94s talktime), W:0, C:8, A:1, SL:0.0% within 0s Members: SIP/0317998971

hello list, i have problem when i am useing wrapuptime with agents.conf my agents.conf looks like this [agents] autologoff=15 musiconhold => default wrapuptime=50000 group=1 agent => 1001,4321,Mark Spencer recordagentcalls=yes my aim is every call needs have wrapuptime of 5000 ms but when ever a call comes its directly connecting not wating any more. your views will be highly

Does anyone know of a way to force the voicemail password for users to be of a certain length? We've setup operator=yes within our voicemail.conf and want to have the users use a long password to prevent possible guessing by external parties. I'm not seeing any such option in my research. If it doesn't exist it might be a decent feature. Thanks. Running: 1.4.25, on CentOS 4.7

Hello, I thought to post this here before my manager starts his own coding project to give us a workaround. My situation I'm running into is as follows: 1. A call comes into our Asterisk system, it's trunked from one office to another via IAX. 2. Call enters a queue and is picked up by one of the agents. 3. That agent has to transfer the call, could be for a number of reasons the client

Hello, We had an incident recently where a call was in queue for an extended period of time. We use queuemetrics for reporting, and it reports that the call was waiting for 20 minutes. The different thing about it is that the disconnect reason is stated as Timeout. Is there a set maximum time a call will wait in the queue before being automatically disconnected? I tried looking through the code

Hi all, We have an 8 agent support desk setup with 2 call queues running Asterisk 1.4.5. Every so often agents will receive a call from the queue that only rings once not allowing them time to answer. The call doesn't seem to be dropped, just seems to go to voicemail. The agents are also mentioning they do not receive the 30 second wrapuptime I have specified in queues.conf. We're

I have queue set up in realtime on Asterisk 1.4.2. Below is the senario that is happenening :: I have created a test queue with only one agent. Once I call the test queue the agents phone rings if the aagent is logged on. everything till here is fine. Now if the agent does not pick up the call, the call automaticaly disconnects after 15 secs as set for the queue, till here also it is fine. But

Hi, We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian Sarge) and the behaviour of our Call Centre queues has changed slightly. Before the upgrade, when a caller was waiting in the queue, the estimated hold time was announced as expected ("estimated hold time is less than 2 minutes ..."). Now the caller gets an announcement of their sequence in the queue

Hi all! My problem is that calls being placed in the queue, and are waiting while the agents are busy, when an agents is then free they gets connected to the agent but there is silence (no voice). If a caller has not to wait in the queue, there is no problem. My agents have an iax2 client, and imcoming calls are over SIP. queue.conf: persistentmembers=yes autofill=yes ringinuse=no

Hi all, I have 2 question. I have a call center queue with 5 agent; the following are the configuration files: *queue.conf* [name_of_queue] musicclass = default announce = queue-name_of_queue strategy = ringall servicelevel = 60 context = callcenter timeout = 60 retry = 5 wrapuptime=15 autopause=no maxlen = 0 announce-frequency = 60 periodic-announce-frequency=30 announce-holdtime = yes

Hi @ all, in the reason on having some agents logged in in more than one queues I need to get the state if an Agent goes in Postprocessing State to do this for this Agent in all other Queues he is logged on. For this I tried to catch this Event above the AMI. But there is never thrown the QueueMemberPaused or AgentComplete Event and in all the QueueMemberStatus Events the Agent never has the

Dear all on a debian amd64 i've installed (from source) asterisk 1.4.30 On the system we have in average 50 concurrent calls in queue and 40 sip members. I'm experiencing an apparently random problem: sometimes some users receive 2 calls from asterisk, apparently ignoring the ringinuse=no settings. It appears on users that are members of many queues As you can see from the log, the

Hi, I have 1.2.9.1 installed. It always rings first available agents for 15 seconds, then rings and hangs up the next agents straight away, then ring the next agents for 15 seconds. It goes as a loop. Any one has the following same problem? Thanks. Agents.conf [general] persistentagents=yes [agents] autologoff=60 wrapuptime=15000 ackcall=no group=1 agent => 7130,7130,agent1 agent =>

Hello, I'm interested in knowing if anyone out there has successfully connected Asterisk to a Cisco UC 560 via SIP trunking? We have a client of ours that we put in an Asterisk install, one of their sister companies who we don't control is putting in a Cisco UC 560. From my looking I think it can be done, but the vendor is telling them it can't. Thought I'd ask around here and see

Hello all, we're using asterisk 1.2.12.1 in an Inbound callcenter using the queue application. If there are many calls in the queue, it sometimes takes up to 30 Seconds before a call is distributed to an agent. For example there are 10 callers in the queue, an Agent is finishing a call and it takes up to 30 seconds before his phone rings again. We're already set the

Hello Instead of using PrivacyManager, I'd rather use my own dialplan to prompt the user for a ten-digit number if they called while blocking CID. This code does prompt the user, but 1) hangs up if the user didn't type the ten digits before the timeout 2) if the user did type the right number of digits, it still hangs up instead of Returning and then jumping forth to the "cid"

As part of a project to move a clients Cisco phones to SIP to work with an Avaya system, I'm taking a Cisco 7961 we bought and adding it to our Asterisk setup. Now, I've gotten the firmware files from the site, the latest version is 8.4 which contains the following files: apps41.8-4-3-16.sbn cnu41.8-4-3-16.sbn cvm41sip.8-4-3-16.sbn dsp41.8-4-3-16.sbn jar41sip.8-4-3-16.sbn

Hello List, First, sorry for my bad English skill, I'm French. We have an asterisk 1.8.3.2 built from sources with a simple Queue : [TestQueue] strategy=ringall timeout=15 retry=1 timeoutpriority=conf ringinuse=yes wrapuptime=2 member => SIP/002E31,0,Agent A member => SIP/1CA3F2,0,Agent B member => SIP/E08972,0,Agent C And this dialplan (extension.ael) : 3600 => {