similar to: Persistentmembers (Not working with restart)

Hello to all I'm trying to record the calls going to my queues, but asterisk creates 2 files, one with the inbound and another with the outbound sound. I know Sox should mix the 2 files automatically in the end, but this isn't happening. I have sox installed in my server. How can I force Sox to mix the files? Here is my config: queues.conf----------------------------- [general]

Dear all I am going to setup Asterisk Call center solution and i have setup my queue and agent i have 2 SNOM ip phone but when i call to queue my agent phone is rining without musicnhold or when both phone is busy then i call to queue its directy hangup without musicnhole means my call not goes in to queue what is the problem my queue.conf [root at pbx asterisk]# cat

Hi to all, I have a strange behavior in my asterisk server. I have a queue for 5 agents, the calls enter the queue an go to the agents normally, but if I need to transfer or dial directly to an agent extension that is already in a call, the pbx hung up the actual call (not the transferred call). This is what I see in the log. Called 103 -- Agent/103 is ringing --

Hi, I am moving my call center to 1.4. Previously I was recording calls in agents.conf with the following config recordagentcalls=yes recordformat=wav createlink=yes So I had the filename in all calls which was *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled =

Hi all! My problem is that calls being placed in the queue, and are waiting while the agents are busy, when an agents is then free they gets connected to the agent but there is silence (no voice). If a caller has not to wait in the queue, there is no problem. My agents have an iax2 client, and imcoming calls are over SIP. queue.conf: persistentmembers=yes autofill=yes ringinuse=no

Hi , I;ve Asterisk 1.6.0 with static agents (sip softphones with extns 100 & 101 ) in a queue..When a caller arrives in queue , it lands on first 100 , 100 then does a blind transfer to 101 .. so that the caller can converse with 101 .. strangely enough the queue_log shows : 1253814090|1253814090.12|55365|NONE|ENTERQUEUE||98221232123

The persistentmembers=yes is suppose to keep agents in a queue over a restart. It might do this, but it doesn't do much good as even if they all remain in the queue, they are all logged out on a restart. Is there any way to keep the agents that are logged in, logged in across a restart? Thanks, Jon.

Does anybody have realtime queue members working? Not the queues themselves, just the members. I have realtime working for voicemail and sippeers, but I can't get queue members to work. Here is what I have: res_mysql.conf: [general] dbhost = 127.0.0.1 dbname = ASTERISK dbuser = myuser dbpass = mypass dbport = 3306 dbsock = /tmp/mysql.sock queues.conf: [general]

Hello group, I tried a lot to enlarge the frequency (i.e. more announces, low wait between). according to config, every 30 seconds the announcement should take place. In fact, the first periodic announce is done after 2 minutes? What is my fault? Thank you Regards Paul # zypper if asterisk Loading repository data... Reading installed packages... Information for package asterisk:

Hi, I'm using asterisk version 1.8.3.3. In earlier versions I used queues, but with the new version the queuing mechanism doesn't work If I look in the CLI at I see that the queue-member is invalid: Members: DADHI/g3/0655871460 (Invalid) has taken no calls yet The queues.conf looks like this: [general] persistentmembers = yes monitor-type = MixMonitor [test] musicclass

Hi, I have a queue with one agent added using AddQueueMember (FAO|Local/1001 at from-sip|0||Agent/602). My extensions.conf is [general] static=yes writeprotect=yes autofallthrough=no clearglobalvars=no priorityjumping=no [from-sip] exten => 100001000,1,Dial(SIP/100001000,,t) exten => 1001,1,Dial(SIP/1001,,t) exten => 1002,1,Dial(SIP/1002,,t) exten => 1003,1,Dial(SIP/1003,,t) exten

Hi all, I would like to ask for some help about the queue here. I want to implement a call Queue that when there's no agent logged in, they should execute the next extension. eg. if I do it like this exten => 700,1,Answer exten => 700,2,Queue(TestQueue) exten => 700,3,Playback(noagent) exten => 700,4,Hangup When there's no agent present in TestQueue, it should tell the

Hello Asterisk Users, I guess the subject says the most of it; here goes some more detail: - Running Asterisk 1.2.14 - Objective: record all calls managed by a specific queue - Name those files ${TIMESTAMP}-${CALLERIDNUM}-${UNIQUEID} Facts: - If the UNIQUEID chan var is used in the MONITOR_FILENAME, before calling the Queue() application, the two legs of the call are not

Hi, We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian Sarge) and the behaviour of our Call Centre queues has changed slightly. Before the upgrade, when a caller was waiting in the queue, the estimated hold time was announced as expected ("estimated hold time is less than 2 minutes ..."). Now the caller gets an announcement of their sequence in the queue

hi i need an open source callcenter manager system like queuemetrics but opensource any one know any? i prefer to search before start a new one thanks David -- (\__/) (='.'=)This is Bunny. Copy and paste bunny into your (")_(")signature to help him gain world domination. -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi i'm planning to migrate a callcenter to asterisk and VOIP, the call center can have up to 25 cuncurrents agents logged in. I'll have some simplty IVR business logic and the some queues. Can a normal server with 1 GB ram 100 GB HDD Pentium 4 3.6 Ghz CPU Ethernet 10/100/1000 Support this? Would you suggest me a particular products? The server and the agents will be in the same LAN,

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60

Hi, I am setting up a test call center using *. I am using one Zap channel (Wildcard TDM400P REV E/F -- 4 FXO modules) for incoming call and sip phones (SjPhone) for call agents. I have setup queues and agents. While testing I found that if the agent presses * key in soft phone while attending calls Zap channel gets hung up, and another customer can call. But if the caller hangs up (for example

Hi all, I have 2 question. I have a call center queue with 5 agent; the following are the configuration files: *queue.conf* [name_of_queue] musicclass = default announce = queue-name_of_queue strategy = ringall servicelevel = 60 context = callcenter timeout = 60 retry = 5 wrapuptime=15 autopause=no maxlen = 0 announce-frequency = 60 periodic-announce-frequency=30 announce-holdtime = yes

Hi, I run a small inbound callcenter with 3 agents doing techsupport. The agents are logged in via softphone, using agentcallback login. Some times the agents PC running softphone hangs, and they reboot the PC. But * is not aware of this and tries to send calls to the PC, which gets rejected. -- outgoing agentcall, to agent '1009', on 'Local/1002@from-sip-c3fa,1' --