similar to: Asterisk Queue question

Hi, I am using Asterisk 1.4.18. I am implementing Penalties for my agents. What is happening: two agents configuired one agent with penalty 1 and the other with penalty 2. All the calls must go first to Agent 1 and if his line is busy then only then agent 2 will get the call. However my queues are not behaving in this manner. I have impmemnted ringall strategy. Now when first call comes it

I am running r79979 of Asterisk Trunk, and I am having problems trying to use app_queue.so. I want to use the extension 510 to be a line where users can call technical support. Extensions 511 and 512 are used by the operators to dynamically make themselves a Queue Member or not. So, operators call 511, and they should get added to the Queue as a Queue member. When users call 510 then, it

Hi, when I'm trying to call the following extension exten => 6002,1,Verbose(1|Extension 6002) exten => 6002,n,Dial(Agent/6002) exten => 6002,n,Hangup() the call is terminated and I get the following warning from asterisk: app_dial.c:1106 dial_exec_full: Unable to create channel of type 'Agent' (cause 17 - User busy) When calling the agent with Dial(SIP/6002) no problem

Dear list, I need to buy a phone which could monitor the state of the maximun number of sip extensions about 200. It is for an attendant. I just saw Snom 370 with keypad and Linksys 962 but they do not let me to monitor 200 extensions states adding keypads. Do you know any kind of phone that let me do that? Which is the maximun number of extensions your phones can monitor and which models phones

I have a queue I configured as "strict" and a cron script I use to QueueAdd and QueueRemove agents according to my company's requirements. Usually I have 2 or 3 agents at a time and the ring strategy is ringall. These agents use non-open-source Windows softphones that do not let you configure it so that if they're on the phone, a second call will be rejected (agent busy).

Hi, I am moving my call center to 1.4. Previously I was recording calls in agents.conf with the following config recordagentcalls=yes recordformat=wav createlink=yes So I had the filename in all calls which was *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled =

Hi We're using 1.8.23.1 on CentOS 5 and are trying to get accurate stats for queues. For a particular customer, when I run queue show <queue_name> I get the following numbers: <queue_name> has 0 calls (max unlimited) in 'ringall' strategy (17s holdtime, 94s talktime), W:0, C:175, A:44, SL:48.6% within 45s So from that data we look at 17s holdtime And assume that is the

Hi all, I am trying to write an application to monitor queues using the Asterisk Management API. So far I have had some level of sucess, basically reverse engineering the protocol and the event messages using ethereal etc. I know there are a couple of pages on the Wiki that attempt (no dis-respect to who ever did it as it has been a great help) to document the API and was wondering if there

Dear All, I've got a working asterisk installation which I need minor help from. Currently, I'm running a Sales Queue, which is answered by a selected group of people. Here are my queues.conf [sales-hotline] strategy = roundrobin timeout = 10 member = SIP/602 member = SIP/603 member = SIP/701 member = SIP/604 After calls come in, it works fine, however, I notice that even when SIP/602

Hi i have problem with AddQueueMember logic. I need login Agent(Member) in asterisk. use this option: for example: AddQueueMember(queuetest,SIP/ekiga,10,,Agent/13) and now i want to call to this Agent: exten => _1XX,1,Dial(Agent/${EXTEN:1}) call to 113 and asterisk should call to Agent => 13 on interface SIP/ekiga. This doesn't work, How can i do this on Asterisk 1.4(not

Hi, VERBOSE[6120] logger.c: -- Got SIP response 500 "Server Internal Error" I just noticed that i sometimes get those back from provider. They are currently general SIP message log entries with verbose level 3. I wonder if such SIP fails could generate at least WARNING in log? Currently i'm checking logs for warnings and errors, so i probably have missed those.. It would be

Hi, Do you have any example showing how to use SendFAX ? I can see several examples of ReceiveFAX but not a single one showing SendFAX. Regards -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20081127/b41ca08b/attachment.htm

Hi guys I've just read this about the upcoming release of * 1.6: ?Better reporting through a new call event logging capability in Asterisk 1.6 will allow complete tracking of events that take place during a call. The goal, according to Fleming, is to provide more detail than traditional CDR (Call Detail Recording) features offer and to allow for more granular tracking and auditing.? That

Hi All; I do not know if anyone faced such case in dealing with open vpn (as we need it for fring to be used from the mobile: Which mobile can be used to install the open vpn client on it, so we can use it to do a vpn channel with the server that has open vpn server? Regards Bilal

Hi, according to discussion on asterisk IRC, where people said, that macros will be depracated, I tried to migrate from macros to contexts and Gosub but if I try to use gosub in extensions.ael, ael compiler complains, that I shouln't use Gosub app, but I can't find ael keyword, that will be Gosub equivalent, or can I ignore this ael warnings? thanks PJ LOG: lev:3 file:pval.c

Hi, I have an simple queue and agents defines with memeber => SIP/123. If for example Agent "SIP/123" has an call, the queue didnt care and tries to send additional calls to this agents. So Iam loosing time. SIP/123 (In use) has taken no calls yet How to stop this, especially when the device is not able to send an BUSY back. Use LOCAL channels and parse 'show queues' or

We just recently upgraded from Asterisk 1.2 to 1.4, and quickly noticed a change in the behaviour of the queues--a change that we cannot live with. We've used AddQueueMember/RemoveQueueMember to manage logging into and out of our queues for over a year now with Asterisk 1.2, and in that version the queue members were sorted in such a way that the person who had been logged in the longest

Hello, I was planning to use the output of asterisk -rx "show queues" in a script when I noticed that sometimes asterisk only outputs the first line of the response. e.g: debian:/# asterisk -rx "zap show channels" Chan Extension Context Language MusicOnHold debian:/# asterisk -rx "zap show channels" Chan Extension Context Language

Queue not sending call to Agent I am having an issue and i am not sure if it is a bug or a config issue. I was originally running Asterisk 1.8.1.1 when I noticed this issue. I upgraded to 1.8.4.2 to see if that would fix it but it didn't. The issue is that I have a call queue and the agent dials a number to log into the queue. When someone calls the queue the first time the call is

Hello List, I'm using a dialstring like the one below. I want to have three different things happening depending on exit cause. Dial(SIP/${phonenumber},20,gL(20000[:5000][:5000])) These 3 things could happen: 1, Caller hangs up 2, Callee hangs up 3, The 20 seconds is up and call is terminated from Asterisk. Is there a way to separate these 3? Thanks, Best regards, Tobias --------------