similar to: Penalties for agents

Can anyone shed any light on an issue with agent penalties? I have 2 queues set up with agents working both queues, but where agent 1 should have a penalty for queue 2 and agent 2 should have a penalty for queue 1. When a call is sent to either queue, it rings agents with and without penalties at the same time. I set up a second system and cannot replicate the issue on the test system. I

Hi, I've been playing with agent penalties (Asterisk 1.6.2.16). I've set up multiple agents, and as documented agents with the lowest penalty value get called first. The issue I have is that if the agent with the very lowest penalty does not answer, instead of going with to the second best agent the queue rings the same agent over and over and over again. I've realized that

Hi all, When implementing a queue using members like this: [queue] strategy => rrmemory member => Agent/1000,1 member => Agent/1001,1 member => Agent/1002,2 member => Agent/1003,2 member => Agent/1004,2 And you call into the queue, agents 1000 and 1001 will ring in an alternating fashion until one of them answers it. You might have seen my question coming already, so I

Hey everyone, I have noticed a few questions close to the issue I am having but I haven't seen any that quite match the problem I am seeing. I have 3 queues. Some members share one queue and some are completely separate. Some members have a higher penalty then others. I am using addqueuememeber and removequeuemember for the login and log out and I verify members with their password for

Dear R Helpers I am having difficulty understanding how to use the penalty matrix for the nomROC function in package 'nonbinROC'. The documentation says that the values of the penalty matrix code the penalty function L[i,j] in which 0 <= L[i,j] <= 1 for j > i. It gives an example that if we have an ordered response with 4 categories, then we might wish to penalise larger

Hi, I have a scenario that I am failing to implement using the Queue app, but which I had thought would be commonplace... 1) (this bit works fine) I want a queue caller to have access to the basic set of agents initially, with an overflow to additional agents if they are busy - This is done using penalty: queues.conf: member => SIP/dev1,0,Agent1 member => SIP/dev2,0,Agent2 member =>

Hi, I am using Asterisk 1.4.18. I am implementing Penalties for my agents. What is happening: two agents configuired one agent with penalty 1 and the other with penalty 2. All the calls must go first to Agent 1 and if his line is busy then only then agent 2 will get the call. However my queues are not behaving in this manner. I have impmemnted ringall strategy. Now when first call comes it

Hi, I'm strugling to find some documentation on dovecot's anvil service and/or its penalties (that can be checked with doveadm penalty) ... but i'm not finding anything on that. is there any documentation on anvil/penalties that i should check other than a few messages on the mailing list archive ? thanks ! -- Atenciosamente / Sincerily, Leonardo Rodrigues

Hi, I've uploaded a new patch at https://issues.asterisk.org/view.php?id=16722which adds a new option to queues.conf. The new option is notpresent-penalty, which is an amount of seconds to wait before calling a agent that doesn't answer, again. This feature is especially nice if you are using penalties on members of a queue. I would be very happy if someone could help me test this

Hi, I'm trying to have a queue with members that work like this: Member = Local/101@context Member = Local/102@context,1 ; Penalty! And a dialplan that looks like this: [context] Exten = 101,1,DBget(Channel=QM/101) Exten = 101,2,Dial(${Channel}) Exten = 101,102,Busy And similar for 102. Now, if 101 does not have its corresponding database entry, it will return a Busy signal. However, if

Hi John This works fine providing extensions 1001,1002 and 1003 are "Incall" or "Paused" - the problem appears to be that is a handset say 1002 is "ringing" then the 2xxx then the penalty is not honoured. This is well described in the History section of the following link https://wiki.freepbx.org/display/PPS/lazymembers+patch+to+app_queue As I say this seems to

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

Hi! Trying to understand how wrapuptime is working... I have written a small php script that let agents log in/out off a queue. That part is working as a clock but wrapuptime is not doing what I expect. Input Interi?r - Queue Manager 0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (5s holdtime, 94s talktime), W:0, C:8, A:1, SL:0.0% within 0s Members: SIP/0317998971

Hi All I have been looking at this problem for a few days/weeks now and after some advice please. I currently have a customer on 11.25.3 and I am in the process of upgrading versions and OS (Debian) and all things that involves mysql -> PDO etc The problem I have is the customer want a simple call distribution like this Extn 1001, 1002, 1003 to be called on an incoming call - if they

Hi there, As described on voip-info here http://www.voip-info.org/wiki/view/Asterisk+RealTime+Queue, if I use realtime queues, alterations to the list of members don't alter until a new call joins the queue. Is there anything I can do about this? I've tried looking for a bug number, but to no avail. I use realtime queue members for logging in and out, and I'd like it to take

It's so you can have agents that are less likely to take calls (e.g. imagine a sales queue, you'd have the sales people with no penalty, you might have the receptionists with a penalty of 1 and us propeller heads in technical support with a penalty of 2). The technical support people would only be offered a call from the sales queue if all the sales people and the receptionists were busy.

Hello List, I'm using a dialstring like the one below. I want to have three different things happening depending on exit cause. Dial(SIP/${phonenumber},20,gL(20000[:5000][:5000])) These 3 things could happen: 1, Caller hangs up 2, Callee hangs up 3, The 20 seconds is up and call is terminated from Asterisk. Is there a way to separate these 3? Thanks, Best regards, Tobias --------------

Hi, all. I'm checking in about an issue that has been mentioned here a few times, but to which I can't seem to find a solution for a very present need. The summary is that we'd like to have a queue that rings logged-in agents in the same order every time, based on penalty, in a way that continuously escalates the attempts to the next penalty level until all agents have been tried.

All, For the last 10 months, I've been using strategy=ringall. This has worked fine and did what I wanted, but at this point, I'm needing to implement a 'penalty' or delay for some members of the call queue. 1: remote users (remote flunkies) 2: level-1 support (flunkies) 3: level-2 support (glorified flunkies) 4: level-3 support (super flunkies) When a call comes

Hi all, I want to remove the authentication penalty for specific ip addresses (subnets if possible). I am using Dovecot 2.3.2 (582970113) and figured that this information: https://wiki2.dovecot.org/Authentication/Penalty > If the IP is in login_trusted_networks (e.g. webmail), skip any authentication penalties is not up to date. Instead this information is: