similar to: Attended transfers with original CID information - Polycom

Hi Andrew - > On Monday 13 March 2006 10:20, Noah Miller wrote: >>> The transer button on the polycom phone does not seem to transfer/park >>> the call properly. I have to use the # -> 700 to park the call. >> >> If I recall, using the Polycom transfer, you have to make sure it is done >> as a blind transfer. The Polycom attended transfer

Hi BK - >> The blind transfer does not work. >> >> The way we try to blind transfer a call: >> 1. answer the call >> 2. press transfer >> 3. press blind softkey -> the display shows "Blind transfer to:" and >> cursor is in the second line >> 4. enter the number -> when we enter the second digit of the number >> the

We upgraded to Asterisk 1.4.13 earlier this week, and now an odd problem has cropped up with our Polycom phones. Basically, performing a transfer via the transfer softkey fails on transfers to extensions beginning with a *. When you try, you just get a fast-busy, and next to nothing on the console (usually a message about the peer being unable to authenticate) This is only affecting

We have contracted with an outside call center to provide sales for a certain product. We want to be able to transfer people over to those dedicated sales agents using an attended transfer (so we can prepare them with as much information as we have), to a regular extension. So far, so good. All of this is working just great. We want the caller's information presented as the CallerID so

I don't know if Polycom decided to change their policy or not, but I just went to their website and when you click on the downlooad link, it will now present you with an option to join their extranet. I did that and I got the following message immediately: <snip> Access to certain Resource Center sections and content are subject to approval. Eligible members, will receive further

Hi All, I have a site using Polycom 501 phones and for some reason the caller ID of the phone number is coming up as sip:<number>@<ip of server> Does anyone know why? It seems to be a Polycom thing as a Linksys phone displays the CID number as just the number. -------------- next part -------------- An HTML attachment was scrubbed... URL:

I have found that I can make the phones display any one word on this second line by adding a fromuser=<word> in sip.conf. This really isn't good enough though. When you look at the received calls or missed calls directory, each item has two lines, the first is the CID name, and the 2nd is supposed to be the CID number. However, if it is asterisk, or some other word, when you hit the

I've got a problem that keeps popping up with my reception phone. It is a IP 650 and the receptionist - on three occassions - has accidentally hit the "Forward" softkey just before she enters the "Page All" keystrokes and then all future calls get routed as an overhead page. I will admit, the first time it happened, I was totally stumped. Why the heck did I have

On the landing page of the Polycom web site there's a "We're listening" nanosurvey, asking what is the one thing Polycom can do to improve their products. The link points here: http://polycom.zuberance.com/survey.htm I wrote a sentence about tweaking the user interface on the IP Soundpoint series phones, so that one can escape any level of any menu with repeated pressing of the

I've somehow managed to battle may way through hinting issues with type=peer type=friend and various other oddities and now have presence working correctly on my Polycom 600 and Grandstream GXP-2000 phones. However, on the Polycom I have to press the Buddies softkey in order to see if an extension with a hints priority is in use or not. I've spent all day going through google and my

Greetings, Has anyone noticed that attempting to place a call from the "Placed Calls" list on a Polycom IP501 by pressing the 'Dial' softkey sometimes simply returns the phone to the idle screen? It is not related to the number being dialed, as we have observed two entries for the same number, one of which worked and the other didn't. We've experimented with calls

When I want to pick up a ringing line, I dial *8 and hit New Call softkey on my Poly 501. For some reason, if I pick up the hand set and dial *8, it seems to ignore or drop the 8 digit. I've confirmed that this happens with all of my 12 Polycom 501s. Does anyone know what would cause this or how to fix it? Craig Bruenderman Network Advocates, Inc. 300 Envoy Circle Suite 300 Louisville, KY

Howdy - > The transer button on the polycom phone does not seem to transfer/park the > call properly. I have to use the # -> 700 to park the call. If I recall, using the Polycom transfer, you have to make sure it is done as a blind transfer. The Polycom attended transfer (default) option does not work. > Furthermore the # -> 700 only works on incomming calls. If I

Hi, I'm trying to configure a Polycom IP Phone SoundPoint 500 to connect it to my Asterisk PBX but with no success. First of all, I downloaded the SoundPoint IP SIP Administration guide I found on internet and then I tried to make a boot server creating an FTP account on my Mandrake 9.1 Linux box but I needed the following files: 000000000000.cfg sip.cfg phone1.cfg ipmid.cfg sip.ld so I

If I have two extensions: exten 128 SIP username: chris exten 117 SIP username: pam I call 128 from 117, and then try to use the Polycom IP 600 "park" softkey (on 117), it fails and this is what happens: Sip read: REFER sip:128@192.168.25.1 SIP/2.0 Via: SIP/2.0/UDP 192.168.25.119:5060;branch=z9hG4bKae271046B272902B From: "pam"

I am posting here since you guys are my last hope. I am trying to configure a Polycom Soundpoint IP 335 with MWI. Is there any way to eliminate the scrolling messages and Msgs softkey? I am trying to get it where it's just the light that indicates the new messages. I don't know if Asterisk has to send a different notification or what have you. Thanks, --Eric -------------- next

I know this is not a Polycom support forum, but I also know there are a lot of you with a great deal of Polycom experience. Is there anyway to remove the "Attended Transfer" but keep the "Blind transfer"? Or better yet, just swap the two soft buttons locations? I know you can remap the "Hard" buttons, but what about the soft buttons? The reason I need this is my

Hey all... Scenario (INTERNAL) 1 Call comes in to receptionist and gets transferred to someone 2 No one picks up that transfer 3 Call goes back to receptionist Now when the call goes back to the receptionist, how can I change either the ringer, the callerID or both? * TIA

PBX: Asterisk 1.4 Phones: PSTN phone connected to TDM400 X-Ten Lite Polycom 430 Scenario Polycom 430 = User1 User2 calls User1(Polycom 430) asks to be transfered to User3 User1 does an attended transfer using the trnsfr button on the polycom User2 is placed in music-on-hold User3s phone rings. (So far so good Right?) User3 picks up the phone to answer User2 only to

Sorry for the crosspost. This was supposed to be on -users I know some of you are polycom gurus... Anyone know how to remove transfer from a polycom 33x phone? We've set allowtransfer=no, but we would like to remove a polycom soft key as well.