similar to: addqueuemember recording and reporting problems

On 6/4/07, Jordan Novak <jnovak@logisticshealth.com> wrote: > I am having a difficult time with the transition from agentcallback login... > Here are a few of the isssues, I am logging in using chan_ local > ie:local/8000 as the extension I'm not sure if this will solve any of your problems or not, but I've found it's often necessary to use the "/n" on the

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Greetings to all. I am currently implementing call queues for a customer and have come across several "problems". The customer is an airline representative, and will be using call queues for different airline reservations. The customer requires that any agent be able to login to any number of queues. This means that queue members have to be dynamic, not using "member =>

Good Day again list, Encountered another problem in the ACD queue... If I use the ADDQueueMember to dynamically add members as foolows, exten => 403,1,AddQueueMember(techsupport|SIP/${CALLERIDNUM}) lets assume I called extension 403 from my extension 2204. then a caller (extension 2203) enters into the techsupport queue I am able to receive the support call on my phone (extension 2204

Hi, I'm having hard time to emulate agencallbacklogin. Agent can logon and receive call without any problem using addqueuemember. The problem comes when I try to evaluate their performance using queuemetrics. Here is an exemple of my log script: ;Agent Login exten => _60XXX,1,Macro(agentLogin) [macro-agentlogin] exten => standard,1,AddQueueMember(queue1) exten =>

I (have to) would like to move my agents out of agents.conf in preparation for the deprecation of agentcallback login. Everyone I have spoken to is upset about this but the functionality can be accomplished in the dialplan and that is fine by me. I do have an issue with losing the features contained in the agents.conf though. I have to have the ackcall-yes working. All of my agents login on home

I have had a lot of complaints about the time it takes to setup a call. I have timed it and it is almost five seconds before it even starts ringing. The SIP device sends the request almost instantly but the channel is taking a long time to pickup and dial. It wouldn't be so bad but they hear nothing. I would like to provide ringback before the zaptel actually starts ringing the channel. Has

I have compiled zaptel on Mandrake following everything I have always done on Fedora. It is 2.6 udev so... I had to modify the 01-devfs.rules Make linux26 Make Make install... Everything appears to compile correctly but it says module not found when doing "modprobe zaptel" Is this a rights issue? Jordan Novak -------------- next part -------------- An HTML attachment was

We are using an Asterisk box to do conferencing right now. I have had about sixteen active lines in conference and the quality was acceptable. We now have a need for 50 people to conference at one time. Does anyone have enough experience doing this to give me some pointers. Will it even be reasonable to try this? Is the mixing done on the the hardware, I plan on using a quad span t-1 card from

Hi list, Using Asterisk 1.2.10 I am getting seriously confused by Queues and Agents. So far I configured my queue and agents, had my agents login using agentcallback. Call enters queue agent gets a call, if agent doesn't answer after 20 seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned to queue and the cycle continues. If the same agent doesn't

hello, anyone has worknig ISDN hfc-pci card in DDI (DID) point2point mode? what kernel ? and second question mISDN driver .. anyone has working solution with mISDN and maybe fritz card? what you suggest for DDI -> point2point mode (card,kernel,chan_..., ...) ? thank you, Tomaz

Is there an app or softphone for meetings that displays the hosts screen like webex or intercall. Jordan Novak -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060321/df90d527/attachment.htm

I am looking at some directions on how to install and it is asking me to edit defines.php, it states that the file should be located in the source directory, but I can't seem to find it anywhere on my machine. Anyone been thru this? Jordan Novak Communications Technician -------------- next part -------------- An HTML attachment was scrubbed... URL:

I have two IAX trunked *, there are loud crackles and pops, they are dialing out a T-1 and are sip devices, it also drops words, any help or Ideas? -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060516/dc68274f/attachment.htm

I am using rrmemory for my queues. I have noticed that the application will only distribute or dial one number at a time. Is there a different strategy that will allow the queue to distribute more than one call at a time? I don't want to use ringall because that would tie up thirteen of my trunks every time it tried to distribute a call. Any thoughts? -------------- next part -------------- An

I have three polycom 501 that are all hearing echo. The other party sounds fine but you can hear yourself rather well. The volume does help if lowered but that also makes the other party extremely quiet. Is there any way to control the gain of the mic or stop the microphone from picking up so much from the handset. It only happens while you are on the handset. -------------- next part

I have a simple 4 person ACD queue using the AgentCallback function. No matter what strategy I use, anytime someone calls into the queue asterisk dials the agents in the order that they are listed in the agents.conf file. This doesn't seem right to me, or am I wrong.

I agree with these fella's, this is a piss poor way of fixing it. I only know of one call center that used static agents, mostly because they were sold a peice of crap and they had no idea how to use it the other way. I think you will find the majority of call centers are callback centers. This decision has taken Asterisk out of the realm of providing reasonable call center solutions. VIVA

Hi, anybody else having isssues on updating package index from sernet's https debian package repostory? I'm on debian wheezy. 'apt-get update' results in: W: Failed to fetch https://download.sernet.de/packages/samba/4.1/debian/dists/wheezy/main/source/Sources gnutls_handshake() failed: A TLS warning alert has been received. W: Failed to fetch

The new app_groupcount looks great for most applications but it a is a step back for call queueing... since app_queue calls physical interfaces and not extensions, app_groupcont can't be used to limit the calls passed to a dynamically added agent. I presently use the broken sip incominglimit feature (even though it's less than ideal as it also limits outgoing calls preventing