similar to: Queues: Play a list of sound file n round-robin at a specific interval

Hello List, This must be an easy one... I'd like to setup a queue without music on hold - just give the callers the traditional ringing tones. However, not setting the musiconhold parameter in queues.conf does not seem to do the trick: it defaults to "default" moh class which: a) Gets played if it exists b) Doesn't get played if it doesn't, but the caller

Hi, For thanks to everyone that answered the "dial from pph". On an other subject, how would I go about playing a wav file while talking to someone over a Zap channel ? Let me explain. I am on line with someone. I want him to hear a WAV (or mp3) sound file. I punch a key on my phone keyboard and he hears the sound file and after we can continu talking. Any hints

Greetings, all. I would like to record calls that are entered into queues and I'm not quite sure how to do it. Here's how I'm currently set up: - Call comes in and is placed into Queue #1 (which rings all phones for 15 sec). - If call drops out of this queue, it is placed into Queue #2 (which plays MoH until the call is picked up). I've tinkered with MixMonitor and I have my

Hi, Will Keypress option will work when am in the queue and hearing MoH? Lets say a caller is waiting in queue and while he is hearing MoH, can he key in some DTMF and go to some other queue? is that possible? Regards -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hello all, A client of us, needs a queue monitoring system. In realtime he needs to now the PRI status, the agents logged in and logged out, the number of received calls by agent, ....,etc. I am not a call center specialist and i want to find a call center software to offer to my client that fits his needs. I need a monitoring solution for incomming and outgoing calls and a queue management

Hi all, Here is the situation. Linux workstation access a web page on a web server (not the one running Asterisk). From that web page, we need to initiate a dial-out on the Asterisk server and once the call is connected, it must ring on the agent's hard phone. Any pointers about how to initiale an Asterisk call from a remove web server? Thanks, Andre Courchesne

Hi, When making a call from an Asterisk box over a PRI connection, I am able to set the Caller ID phone number to what ever I want. This works find. How to I make the called party callerid display "Confidential" or "unknown" as we sometimes see ? Andre

Hello list, I have been working lately on a small CDR parsing utility, and would like to do some performance testing on it. I am looking for some - possibly large - real-life Asterisk CDR datasets to run some performance monitoring. Anybody's got some CDRs that can be shared? Thanks in advance, l. -- Loway Research - Home of QueueMetrics http://queuemetrics.com

Hi there, Does anyone know how to setup an overflow queue? When a call rings on the queue A, if all agents were busy, the call goes to the queue B. If all agents in queue B were busy, then the call stays on both queues until somebody answers it. I think this is a basic ACD feature available on most PBX that support ACD functionality. Does anybody knows how to do it with asterisk??

Greetings, list! My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. Here's how our queue system works. 1) Call comes in and enters our 'ring' queue where the phones ring for 15 seconds (caller hears the standard ring tone). 2) After 15 seconds, the caller

I used ChanSpy( ) recorded some test conversations. It has .raw extension. What kind of audio file is this? How can I play it? Gary -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20071113/dea0f584/attachment.htm

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There seems to be something about SL for queues since when the show queues CLI command is used, it give something like "SL:0.0% within 0s": pbx*CLI> show queues 1 has 3 calls (max unlimited) in 'rrmemory' strategy (243s holdtime), C:174, A:9, SL:0.0% within 0s Members: SIP/1242 (dynamic) has taken no calls yet SIP/1251 (dynamic) has taken 4 calls

Hi, I'm running 1.2 beta1 in a mini call center. I have 3 queues with 10 operators, and I'm running into some trouble because when all the operators are busy answering call asterisk still sends them more, resulting in a "beep beep" (call waiting) over and over again in Xlite audio. An easy solution woud be the use of a "single line" user agent, like firefly, still

Prepend *67 if your carrier allows it Thanks, Steve Totaro http://www.asteriskhelpdesk.com > -----Original Message----- > From: Andre Courchesne - Consultant [mailto:courchea@net-forces.com] > Sent: Thursday, April 13, 2006 12:02 PM > To: asterisk-users@lists.digium.com > Subject: [Asterisk-Users] Display "Confideltial" or "unknown" on called > iddisplay

Hi list, I have a client with a strange requirement: putting a noise gate on the Asterisk channel. For those who are not familiar with them, noise gates are used in musical instruments to avoid entering low-level noise into the amp system. What they basically do is, they measure the volume of the channel, and when it's too low they just let the channel close, i.e send perfect silence,

Hello I'm trying to use an AGI that returns the queues status (numbers of available agents, etc ), but I'm having some problems with it (it's still very buggy). Is there any AGI repository with source code samples? Had anyone used an AGI to check queues and agents status? Thanks regards Joao Pereira -- StarTel - A Rede Livre Joao Gomes Pereira www.startel.pt +351 304500650 sip:

Hi all, I need some advice - I have been working on originating multiple calls using AMI and then joining them. What I want to do is: - dial call 1 (where the caller is in a "channel" format, like SIp/1234 or Local/1234 at ext) and "park" it somehow - dial call 2 (where again the caller is in channel format) and join it to the previous call. As a requirement, I cannot use the

Hello list, I have prepared a couple of new tutorials you may find interesting: - Installing an Asterisk 1.4 beta system - at http://astrecipes.net/?n=216 - Installing the Digium's Asterisk GUI for 1.4 - at http://astrecipes.net/?n=217 It's nothing too complex, but you may find them interesting, especially the new Asterisk GUI. Any comment is welcome - the site is a wiki, so feel

Anyone thought about something like outgoing queues? I mean, having same info that has for inbound queues but for outbound calls, and grouping members there. For example, before using dial application put an app outqueue that get all the statics. Talked time, member status, last call, completed calls, failed calls, reset statics, and maybe some more. So its possible to get more control and has