similar to: Queue priority

I am running 1.2.11, I have had the queue priority lock the system up twice in the last week. I will forgo how I know this is what caused it, just trust me. I used the weight function in queues.conf to add priority to the queue. Is there another way to do it that will make it more stable?

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

I am wondering how many and how often manager connections can be setup and torn down reasonably. here is the scenerio... I have 10 to 20 agents on two queues one with priority over the other I changed this the day before I also implemented a php program that runs every 8 seconds on an automatic refresh It establishes a connection to asterisk and runs a mysql query to update the database

I'm trying to figure this out. I have agents answer calls from two different queues. We have things set up so that these agents only "see" one call at a time. Let's say an agent picks up a call while there are calls waiting in both queues. Clearly the head of one of the queues will now start ringing through to the other agents. But which one? Is that something that can be

Hi! I want to know the way that calls are answer in this case... I have queue1 and queue2, one agent that receive call from both queues. queue1 <- call1 queue1 <- call2 queue2 <- call3 queue2 <- call4 In my test the agent answer calls in this order: call1,call3,call2 and call4. I think this must be in this order call1,call2, call3, call4 like a big FIFO. Its ok this behavior? Could

Hi all, We have an 8 agent support desk setup with 2 call queues running Asterisk 1.4.5. Every so often agents will receive a call from the queue that only rings once not allowing them time to answer. The call doesn't seem to be dropped, just seems to go to voicemail. The agents are also mentioning they do not receive the 30 second wrapuptime I have specified in queues.conf. We're

Hi All, We have been playing around with call queues and asterisk and now have everything set up the way that we want it, bar 1 thing. When we have a scenario of an agent logged into several queues, we want to prioritize the "queue" so that calls in that queue are answered before all the rest. While we can prioritize calls within a queue, this seems to have no affect when an agent

On Tue, 2023-07-25 at 16:07 +0300, Gavin Li wrote: > Add interrupt_coalesce config in send_queue and receive_queue to cache user > config. > > Send per virtqueue interrupt moderation config to underlying device in > order to have more efficient interrupt moderation and cpu utilization of > guest VM. > > Additionally, address all the VQs when updating the global

On Thu, Jul 27, 2023 at 03:28:32PM +0200, Paolo Abeni wrote: > On Tue, 2023-07-25 at 16:07 +0300, Gavin Li wrote: > > Add interrupt_coalesce config in send_queue and receive_queue to cache user > > config. > > > > Send per virtqueue interrupt moderation config to underlying device in > > order to have more efficient interrupt moderation and cpu utilization of >

I am using rrmemory for my queues. I have noticed that the application will only distribute or dial one number at a time. Is there a different strategy that will allow the queue to distribute more than one call at a time? I don't want to use ringall because that would tie up thirteen of my trunks every time it tried to distribute a call. Any thoughts? -------------- next part -------------- An

I have noticed that asterisk will only try one interface per queue at a time. Is there any way get get it to dial say three at a time and connect the first one that it reaches. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070405/a510dd31/attachment.htm

Greetings, I have a very basic equal-weight ring-all queue set up in queues.conf: [sales-queue] ;music = default strategy = ringall periodic-announce-frequency = 20 announce-holdtime = no timeout = 15 maxlen = 0 member => SIP/1xxxxxxxxxx at junction_networks,1 member => SIP/1xxxxxxxxxx at junction_networks,1 member => SIP/dude,1 member => SIP/homie,1 member => SIP/fellow,1 But

Hi, Let say that in a call center, callers are recognized and categorized in 4 priority levels (priority 1 for Very Very Important Personalities, 2 for VIP, and so on) before entering a Queue. How can you make sure a priority 2 caller is answered before priority 3 callers, for instance ? I can think of several solutions but none really pleases me : 1. Have 4 different queues, set penalty value

Dear all on a debian amd64 i've installed (from source) asterisk 1.4.30 On the system we have in average 50 concurrent calls in queue and 40 sip members. I'm experiencing an apparently random problem: sometimes some users receive 2 calls from asterisk, apparently ignoring the ringinuse=no settings. It appears on users that are members of many queues As you can see from the log, the

It seems that I am having a heck of a time explaining my attempts at distributing ACD Queues to the list. Here's one little problem, that's only a piece of the puzzle. dundi.conf: 180q => global_dundi_q_pbx1,100,IAX,dundi1:${SECRET}@${IPADDR}/${NUMBER},nopartial 180q => global_dundi_q_pbx2,200,IAX,dundi2:${SECRET}@${IPADDR}/${NUMBER},nopartial 180q =>

I love the added apps installed with trixbox, ARI, Web-Meetme, FOP, and Reports are great. FreePBX on the other hand, is nearly impossible to do everything with. Trying to edit the configs manually proves impossible due to the excessive use of includes and macros. It is kind of like watching someone try to bite their own ear off. Has anybody tried to wipe all the configs clean and program the

Hi., do you think that sbr policy in queue strategy will be useful? Bye ---------- Forwarded message ---------- From: nik600 <nik600 at gmail.com> Date: Sat, 7 Mar 2009 15:21:14 +0100 Subject: add a new queue strategy: SBR To: Asterisk Developers Mailing List <asterisk-dev at lists.digium.com> Hi to all isn't there any plan to add the Skills Based Routing strategy in

Hi all, First of all, I have spent a lot of time reading up on it. Anyway, I live in a shared accomodation with 2 roommates and a landlord and we share a cable internet connection. It is 2Mbit/400Kbit connection. Sometimes when one of us is downloading a song through Kazaa or a new Linux or FreeBSD iso, the bandwidth gets hogged and other users can't get through. I was trying to configure

On 6/4/07, Jordan Novak <jnovak@logisticshealth.com> wrote: > I am having a difficult time with the transition from agentcallback login... > Here are a few of the isssues, I am logging in using chan_ local > ie:local/8000 as the extension I'm not sure if this will solve any of your problems or not, but I've found it's often necessary to use the "/n" on the

Hey, I'm testing out some call queues. I have 7940's and 7960's with the SIP 7.4image. I have a queue that looks something like: [testqueue] strategy = rrmemory timeout = 15 retry = 5 weight = 0 announce-frequency = 0 joinemtpy = yes reportholdtime = yes I dynamically add a phone or two to the queue (AddQueueMember, not agents). When a caller calls in, connections are made and