Hapworth Slim
2010-Jun-10 19:24 UTC
[asterisk-users] Priority between calls in different queues
I'm trying to figure this out. I have agents answer calls from two different queues. We have things set up so that these agents only "see" one call at a time. Let's say an agent picks up a call while there are calls waiting in both queues. Clearly the head of one of the queues will now start ringing through to the other agents. But which one? Is that something that can be configured, perhaps by saying one queue has priority, or the older call has priority, or something different? Or is it something non-deterministic?
Hi, Isnt there a parameter called "weight" for each queue that defines exactly that? I never tried it, but it appeared to do exactly what you want (according to the invaluable but often out-dated wiki). Regards, Mike> -----Original Message----- > From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users- > bounces at lists.digium.com] On Behalf Of Hapworth Slim > Sent: Thursday, June 10, 2010 15:25 > To: asterisk-users at lists.digium.com > Subject: [asterisk-users] Priority between calls in different queues > > I'm trying to figure this out. I have agents answer calls from two > different queues. We have things set up so that these agents only > "see" one call at a time. Let's say an agent picks up a call while > there are calls waiting in both queues. Clearly the head of one of > the queues will now start ringing through to the other agents. But > which one? > > Is that something that can be configured, perhaps by saying one queue > has priority, or the older call has priority, or something different? > Or is it something non-deterministic? > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
Hapworth Slim
2010-Jun-15 15:57 UTC
[asterisk-users] Priority between calls in different queues
On 6/10/10, Hapworth Slim <hpvgtfjdjbpktpqt at gmail.com> wrote:> I'm trying to figure this out. I have agents answer calls from two > different queues. We have things set up so that these agents only > "see" one call at a time. Let's say an agent picks up a call while > there are calls waiting in both queues. Clearly the head of one of > the queues will now start ringing through to the other agents. But > which one? > > Is that something that can be configured, perhaps by saying one queue > has priority, or the older call has priority, or something different? > Or is it something non-deterministic?I haven't gotten any answers to my questions. Is it because no one has read them or because no one else can figure it out either? I tried looking at the documentation I could locate on the internet, but I couldn't find anything that addressed this issue. The closest thing I could find was something about setting the queue weights, but it didn't say what happens when the weights are equal or not set.
Reasonably Related Threads
- Asterisk Queue ACD when the queues and agents has the same priority/weight
- Priority between calls from different queues
- Call Queues : linear strategy WITH priority
- combining calls from 2 queues
- Creating Queues on Asterisk server - Sending ingress calls off-net to either PSTN or another VoIP application - thoughts?